Multichannel support, case handling, data entry, administrative management: everything that runs from a computer and a phone, handled by our salaried teams from our offices. No on-site presence, no hiring. A service, managed remotely.
From multichannel support to back-office, handled remotely by our salaried teams.
You entrust us with your inbound requests and administrative tasks; our teams handle them remotely, in your tools and processes. You keep the steering and the commercial relationship.
Hotline, email, chat and social media: our teams answer your customers in your languages and according to your processes.
Handling after-sales, disputes and returns, so customers are supported through to resolution.
Follow-ups, satisfaction surveys and tracking of your existing customers, to strengthen loyalty.
Data entry, database updates, quality control and structuring of your data.
Handling of files, correspondence, invoicing and administrative tasks, on an ongoing basis.
Filing, indexing and digitisation of your documents, for reliable archiving.
Inbound order taking, tracking, sales administration and logistics coordination.
Content moderation, review management and animation of your community spaces.
Diary, appointment booking, minutes and administrative support for your teams.
You entrust us with your customer relations and administrative tasks. Good-ID delivers the service with its own teams, supervises it and is accountable for it.
Good-ID Sàrl has supervised its services from Geneva since 2012. It is your sole contracting party: Swiss contract, Swiss law, Swiss jurisdiction.
Our staff are employees of Good-ID, trained and supervised by our project managers. You hire no one and manage no staff.
A price known from the start for a full-time service. No hourly billing, no unexpected extras.
The first month is a non-binding trial period: you assess the quality of the service before any long-term commitment.
Your customers served in their own language
Customer service and administration are delivered in French, German, Italian and English. Each language level is assessed on the European scale (CEFR, from B2 to C1 and above depending on the role).
From customer advisor to administrative assistant: any role performed from a computer and a phone can be delivered to you remotely. Here is an overview of the profiles our teams bring together for your assignments.
Customer relations reflect on your brand. Our teams operate to the quality, data-protection and confidentiality standards expected in Europe, from the first interaction to the handling of your files.
Good-ID acts as a processor (Art. 28 GDPR and Swiss nFADP): you remain the controller, governed by a data processing agreement (DPA).
Data processed under the responsibility of Good-ID Sàrl, in Geneva: Swiss contract, Swiss law, Swiss jurisdiction.
Practices aligned with ISO 18295 (customer contact centres) and ISO 9001: quality monitoring, KPIs and continuous improvement.
Secure environments following ISO/IEC 27001: access management, encryption and operation logging.
Confidentiality agreements, access segregation and dedicated workstations per client, to protect your sensitive data.
Service delivered in French, German, Italian and English, to cover all your markets.
Contractual service levels: response times, answer rates and satisfaction (CSAT / NPS).
A quality charter or internal procedure to comply with? Our teams align with the framework you send us.
Our teams work directly in your CRM, ticketing tool and telephony, seamlessly for your customers and your teams.
We remotely handle customer relations and admin for players in all sectors, in France, Switzerland, Belgium and beyond.
French, German, Italian and English. Each team member's language level is assessed on the European scale (CEFR) and shared with you before the start, so you know what to expect for each market.
Team members employed by Good-ID, trained on your products and processes, supervised day to day by a Good-ID project manager. Good-ID Sàrl, in Geneva, is their employer and is accountable for the quality of the service. You hire no one and manage no staff.
With a fixed monthly fee for a full-time service, set out in the service contract. No hourly billing. For a one-off need (a seasonal peak, a follow-up campaign), we can also work on a project basis, with a scope agreed in advance.
Yes. The first month is a non-binding trial period: you assess the quality of the service before any long-term commitment. If you would rather start small, a first project with a defined scope is also possible.
You describe your need: channels, volumes, hours, languages and tools. We reply within 24 to 48 hours, then define the service with you, train the team on your products and set up access to your tools (CRM, ticketing, telephony). Our teams work European office hours.
Yes. Good-ID acts as a processor under Article 28 GDPR and the Swiss nFADP: you remain the controller, and a data processing agreement (DPA) governs the relationship. Data is processed under the responsibility of Good-ID Sàrl, in Geneva. Every team member signs a confidentiality agreement, and access is limited to what the service requires.
The work in this field of expertise is carried out by salaried Good-ID employees, supervised by our project managers. Good-ID remains the sole employer and takes responsibility for the work delivered: you contract a service, never a hire.
The roles our teams perform day to day in this field.
The working environments our teams handle in production.
Levels assessed against the Common European Framework of Reference (CEFR) and checked orally by our team leaders.
The standards and regulatory frameworks our teams produce for.
Each record describes the know-how of a salaried Good-ID employee, supervised by our project managers. No contact details appear: every exchange goes through our HR team, and Good-ID remains responsible for the service delivered.
Tell us about your need. Reply within 24 to 48 h, from Geneva.
