Logistics and Supply Chain Manager

Role and background

As a Logistics and Supply Chain Expert, I lead efforts to optimize workflows and operational performance, drawing on my attention to detail and ability to adapt to international environments. With proficiency in GPS tracking and Microsoft Office, I am immediately ready to work in demanding European environments. As a strategic negotiator, I deliver tangible and sustainable added value.

Professional Experience

Logistics Manager

April 2023–June 2024 • Business Process Outsourcing (BPO) Company – Madagascar

Experience in the land sector for the Mass Land Certification Operations (OCFM) project funded by the World Bank, in France and Madagascar. Logistics Manager responsible for planning and coordinating the movement of personnel and equipment to project sites. Oversaw procurement, inventory management, and distribution of necessary equipment. Organized and monitored transportation and team mobility, as well as vehicle fleet maintenance. Worked closely with field teams to ensure operational efficiency and adapt logistics plans to local conditions. Managed supplier relationships and negotiated contracts to ensure high-quality goods and services. Implemented monitoring systems and prepared regular reports for management. Contributed to the smooth flow and reliability of the supply chain throughout the project.

Purchasing Manager

January 2023–March 2023 • Doctors Without Borders Switzerland • Madagascar

Worked as a procurement officer in the Swiss humanitarian sector in Madagascar. Sourced, selected, and evaluated suppliers based on internal needs, taking into account product quality, delivery times, prices, and product specifications. Negotiated terms and processed purchase orders to ensure efficient and compliant procurement. Rigorous monitoring of deliveries and verification of compliance with shipping requirements until goods reach their final destination. Preparation of regular reports to track operations. Close collaboration with international teams to coordinate procurement and optimize the supply chain. Contributing to the reliability and transparency of procurement processes. Ensuring efficient and structured resource management.

Manager of a Shipping Company

January 2014–January 2022 • Sorindra SARL • Madagascar

Manager in the shipping sector in Madagascar, responsible for defining overall short- and medium-term strategies. Comprehensive oversight of the company’s commercial, administrative, and financial operations, as well as supply chain management. Staff management, including communication, delegation, training, and skills development, while fostering a positive and productive work environment. Oversaw daily operations and made strategic decisions to optimize performance. Result achieved: expansion of the company’s fleet from a single vessel to three under my management.

IT & Network Procurement Manager

January 2012–December 2013 • Business Process Outsourcing (BPO) Company – Madagascar

Experience in the telecommunications sector in India as a Procurement Manager for Airtel. Sourcing, selecting, and evaluating specialized Network and IT suppliers, taking into account product quality, delivery times, prices, and references. Negotiating, processing purchase orders, and rigorously tracking deliveries to ensure legal, tax, and quality compliance. Coordinated the supply chain to ensure optimal operations. Served as the primary point of contact for open purchase orders for all French-speaking operations in Africa, developing strategies to reduce lead times. Educated buyers on the rigorous tracking of purchase orders and collaborated closely with requesting departments and suppliers. Annual performance rating: Excellent (A2) and named a member of Airtel’s Best Team of 2013. Made a significant contribution to the efficiency and performance of international procurement.

General Category Procurement Manager

November 2010–January 2012 • Business Process Outsourcing (BPO) Company – Madagascar

General Category Procurement Manager for the telecommunications sector in India, responsible for sourcing and benchmarking suppliers specializing in office supplies based on quality, lead times, and price. End-to-end management of the procurement process: price evaluation, negotiation, order fulfillment, and tracking of deliveries through to supplier payment. Effective coordination with international teams to ensure compliance and procurement performance. Implementation of strategies to optimize procurement and logistics. Directly contributed to cost reduction and improved delivery times. Actively participated in international communications to ensure stakeholder satisfaction. Annual performance rating: “A1” (Excellent), demonstrating outstanding performance.

Administrative Assistant

March 2010–November 2010 • Business Process Outsourcing (BPO) Company – Madagascar

Procurement administrative assistant for the telecommunications sector in India, responsible for managing administrative tasks related to purchasing and contracts. Organized and updated the database of suppliers and items to be purchased, ensuring accurate and reliable tracking. Prepared and presented regular reports to buyers to optimize procurement planning and performance. Effectively coordinated the information and documentation necessary for the smooth running of procurement operations. Actively contributed to improving internal processes and meeting deadlines. Worked in a structured and meticulous manner to ensure data quality and administrative compliance. Result: promotion to the position of buyer, demonstrating performance and commitment.

Customer Service Representative

August 2007–March 2010 • Business Process Outsourcing (BPO) Company – Madagascar

Call Center Agent in the Indian telecommunications sector in Madagascar, responsible for providing customer support via the call center for product support and network issue resolution. Effectively managed customer inquiries, with thorough follow-up and documentation of all interactions. Ability to respond quickly and professionally to customer needs while maintaining a high level of satisfaction. Collaborated with the internal team to optimize procedures and improve the customer experience. Rigorously applied service protocols and adhered to quality standards. Achievement: Voted “Best Agent” three times, highlighting the excellence of the service provided and professional commitment.

Skills

Hard Skills: Data management, Project management, Budgeting and finance, Benchmarking, Customer evaluation and analysis

Soft Skills: Skilled negotiator, Active listening, Attention to detail, Results-oriented, International adaptability

Strengths: Certificate issued by Airtel Madagascar for the module on effective listening

Degrees and Training

Certificate in Procurement and Logistics

November 2021–November 2021 • Disasterready.org

Online

Certificate in Procurement and Logistics Program Design (Procurement, Warehousing, Fleet Management, and Asset Management)

March 2022 – March 2022 • Disasterready.org

Awarded by Cornerstone on Demand Foundation, online

Bachelor’s Degree in Sociology

2006–2007 • University of Antananarivo

Bachelor’s Degree in Sociology

2005–2006 • University of Antananarivo

Bachelor’s Degree in Law

2005–2006 • CNTEMAD Madagascar

At a glance

Field of expertise

Customer service & administration

Experience

16 years of experience

Working languages

French · C1English · B2

Tools and software in use

Oracle e-business — 3 yearsMicrosoft Office — 6 years

Markets covered

France