Administrative and Operations Assistant / Office Manager
This know-how belongs to our “Customer service & administration” expertise (customer relations, multilingual support, data entry and back-office). It is carried out by a salaried Good-ID employee, supervised by our project managers. Backed by 3 years of experience, the service is delivered in French (C1) and English (B2). Remote delivery under a service contract with Good-ID Sàrl: we remain the employer, the supervisor and your single point of contract.
Role and background
My experience working in retail settings and BPO environments has enabled me to master operational management, day-to-day logistics, and the rigorous management of administrative workflows. I accurately handle personnel administration, coordinate complex schedules, and oversee purchasing and vendor relationships to optimize costs. Ready to hit the ground running, I bring European companies flawless organizational skills, a keen sense of customer service, and seamless communication to ensure the continuity of their operations.
Professional Experience
Administrative and Operations Assistant
Since 2024 • SIYAN • Madagascar
Oversees all operational and logistical needs of sales sites to ensure the continuity and smooth running of daily activities. Coordinates professional schedules through rigorous planning of internal meetings and key appointments. Handles administrative tasks related to human resources by managing employee vacation schedules and absences. Oversees the purchasing process and maintains constant communication with suppliers to ensure a steady supply of goods while optimizing operating costs.
Sales Site Manager
2023 • IKOPARK - VIHAAN • Madagascar
Ensure operational oversight and overall management of the site to maintain an optimal working environment. Welcome, listen to, and guide prospective tenants seeking office space by presenting them with available spaces tailored to their requirements. Ensure day-to-day tenant support and retention by effectively responding to their requests to foster long-term relationships and ensure the smooth operation of all facilities.
Customer Service Representative
2023 • Business Process Outsourcing (BPO) Company – Madagascar
Conducting targeted surveys with a panel of clients to gather strategic data for the launch of new projects. Handling communications with precision to ensure high-quality, professional interactions and enhance the brand image. Collected, verified, and efficiently relayed customer feedback to effectively guide operational decisions. Directly contributed to optimizing customer relations through active listening and precise handling of requests.
Skills
Hard Skills: Administrative management & office management, HR administration (HRIS, time off), Procurement management & supplier relations, Schedule coordination & logistics, Customer relationship management & BPO
Soft Skills: Organization & operational rigor, Interpersonal communication, Commitment to service & customer relations, Priority management, Adaptability & responsiveness
Degrees and Training
Master’s I in SOCIOLOGY
2023–2024 • University of Antananarivo
HUMAN RESOURCES TRAINING
2023 • LF Consulting
DELF B2
2019 • Alliance Française Nosy Be
ENGLISH LANGUAGE COURSE AT ELI
2019 • ELI
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 3 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
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- Administrative Assistant and Omnichannel Customer Relations SpecialistFrench C1 · English B2 · Ref. 20624
- Customer Relations and Administrative ManagerFrench C1 · English B2 · Ref. 20569
- BPO Operations and AI Data Annotation Project ManagerFrench C2 · English B2 · Ref. 20338
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.