Operational and Administrative Executive Assistant

Role and background

My experience in executive support—particularly in BPO for French companies and in coordinating procurement and logistics teams for the food and agricultural and industrial sectors—has enabled me to develop strong expertise in operational and administrative management. I excel at multi-site coordination, process optimization, and workflow management. I am ready to apply my attention to detail and ability to work independently to effectively support your operations in Europe.

Professional Experience

SITE MANAGER’S ASSISTANT

January 2024–September 2024 • Business Process Outsourcing (BPO) Company – Madagascar

Clients: French companies

Specializing in managing incoming calls for scheduling medical appointments and booking taxis, as well as managing outgoing calls for donation campaigns, I also handled back-office activities for the insurance sector. I ensured high-quality customer service and operational efficiency for clients based in France, thereby contributing to smooth processes and user satisfaction.

ASSISTANT TO THE DIRECTOR OF PURCHASING AND LOGISTICS

March 2023–September 2023 • SAHANALA • Madagascar

Coordinated the vanilla purchasing, import, and export teams, ensuring the smooth flow of supplies and international shipments in the agri-food sector. Managed the coordination of infrastructure construction and maintenance teams, as well as the multi-site IT department, optimizing operational synergy. Contributed to the efficiency of logistics processes and the smooth running of operations across all sectors (vanilla, nuts, corn, and fishing).

ASSISTANT TO THE COUNTRY DIRECTOR

June 2021–June 2022 • mTOMADY • Madagascar

Provided strategic support to the Country Director to improve access to healthcare for vulnerable populations in remote areas, as part of the digital transformation of the healthcare sector. Coordinated local initiatives and facilitated communication with the German headquarters. Actively contributed to the implementation of digitization projects, ensuring alignment with the social enterprise’s objectives. Handled administrative and organizational management, ensuring the operational efficiency of activities.

ASSISTANT TO THE DIRECTOR OF PURCHASING AND LOGISTICS

May 2020–September 2020 • JIRAMA • Madagascar

Supported the Purchasing and Logistics Department in the day-to-day management of operations, contributing to the optimization of procurement and distribution processes. I helped coordinate logistics flows and track supplier orders, ensuring compliance with internal procedures. This experience allowed me to strengthen my organizational and administrative support skills in a demanding environment.

ASSISTANT TO THE PURCHASING AND LOGISTICS MANAGER

2015–2019 • SOREDIM • Madagascar

As a supply chain support specialist for a team of 70 employees, I managed the entire purchasing cycle—from order placement to delivery—for both international and local brands. I was responsible for inventory management, optimizing workflows, and order fulfillment to ensure smooth and efficient distribution. This role allowed me to develop expertise in logistics and operations coordination, directly contributing to customer satisfaction and the performance of the value chain.

PRODUCT AND PURCHASING COORDINATOR

2005–2014 • AUCHAN • Madagascar

As the person responsible for building and optimizing product lines for the group’s international sourcing center, I analyzed customer needs to define relevant product assortments. I led negotiations with suppliers to secure the best purchasing terms and successfully managed the school leather goods, non-electric DIY, and sports collections. My efforts ensured product availability and competitiveness in a demanding market.

Skills

Hard Skills: Operational Management, Multi-Site Coordination, Process Optimization, Workflow Management, Supply Chain Management

Soft Skills: Operational Rigor, Strategic Autonomy, Team Coordination, Problem Solving, Multicultural Adaptability

Strengths: Experience working remotely in international environments, Ability to work completely independently and remotely

Degrees and Education

Master’s Degree in Management Sciences

2003 • IAE de Lille

DUT in Business and Public Administration Management

2000 • University Institute of Technology of Nîmes

High School Diploma in Economic and Social Sciences

1998 • Lycée Français de Tananarive

At a glance

Field of expertise

Customer service & administration

Experience

16 years of experience

Working languages

French · C2English · C1

Tools and software in use

Excel — 10 years

Markets covered

FranceBelgiumGermany