Executive Secretary and Business Administration
This know-how belongs to our “Customer service & administration” expertise (customer relations, multilingual support, data entry and back-office). It is carried out by a salaried Good-ID employee, supervised by our project managers. The service benefits from 11 years of professional experience and is delivered in French (C1) and English (B2). Remote delivery under a service contract with Good-ID Sàrl: we remain the employer, the supervisor and your single point of contract.
Role and background
As an Executive Secretary, I ensured rigorous oversight and administrative compliance for complex projects involving aluminum joinery and façade cladding, while optimizing internal communication and team scheduling. My career path has also allowed me to develop expertise in inventory management and business development. I am ready to apply my attention to detail and my skills in administrative and business management to contribute to the success of a European company.
Professional Experience
EXECUTIVE SECRETARY
Since January 2018 • MADPOSE • Madagascar
Ensured rigorous monitoring and verification of ongoing projects, guaranteeing administrative compliance for aluminum fabrication and facade cladding projects. Organized and prepared weekly meetings, including drafting agendas and distributing meeting minutes, to facilitate strategic decision-making. Prepared a detailed daily report for management, optimizing internal communication and operational oversight. Managed the scheduling of installation teams, contributing to operational efficiency and adherence to deadlines.
STORE MANAGER
September 2017–January 2018 • VINTANA SA • Madagascar
Managed the entire flow of merchandise, from receiving to shipping, ensuring accurate and optimized inventory control. Oversaw cash register operations, ensuring the reliability of financial transactions and the daily closing process. Managed a team of sales associates, ensuring compliance with sales procedures and the achievement of sales targets. Prepared daily activity reports, providing management with a clear summary of performance and areas for improvement.
CALL CENTER AGENT
September 2016–February 2017 • Business Process Outsourcing (BPO) Company – Madagascar
Handled incoming calls and managed customer requests for various outsourced services, ensuring a prompt response tailored to the needs expressed. Handled a significant volume of daily incoming calls, providing concrete solutions and accurate information to users. Helped maintain a high level of customer satisfaction through active listening and clear communication.
SALES REPRESENTATIVE
November 2013–January 2014 • PMU MADAGASCAR • Madagascar
Independently managed a retail location and marketed sports and horse racing betting products. Actively engaged with customers to advise them and build loyalty, developing persuasive strategies in the face of unpredictable outcomes. Contributed to meeting sales targets and maintaining a positive customer experience.
SALES AGENT
July 2012–August 2013 • YGREK • Madagascar
Proactively developed a client portfolio through targeted prospecting and the negotiation of sales contracts. Marketed products and services, ensuring the retention of existing clients through personalized follow-up. Made a significant contribution to increasing sales volume in a competitive environment by identifying market opportunities and tailoring the product offering. Met sales targets, strengthening the company’s position in its market segment.
Skills
Hard Skills: Administrative management, Sales prospecting, Project management, Workflow optimization, Sales negotiation
Soft Skills: Attention to detail, Strategic communication, Team leadership, Results-oriented, Adaptability
Degrees and Training
Certificate in International Trade
2014–2014 • INCC (formerly CFCIC) / Ministry of Commerce
3-month training program in International Trade
English language training
2013–2014 • CNELA Madagascar
Two years of higher education following high school
2010–2012 • INSPNMAD Ambaranjana
Major: Business Management and Administration
Baccalaureate (Series D)
2009 • Lycée Saint Jean Bosco
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 11 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
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Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.