Customer Relations and Administrative Manager

Role and background

With a master’s degree in accounting and management, I combine expertise in financial back-office operations with solid experience in omnichannel customer relations for French clients. My professional experience has enabled me to manage complex tax filings, ensure the reliability of transaction flows, and build loyalty among a demanding European clientele via phone and email. With a deep understanding of French sociocultural norms gained during an immersion program, I am immediately ready to streamline your administrative processes and enhance your customer service.

Professional Experience

Customer Service Assistant

December 2025–May 2026 • Business Process Outsourcing (BPO) Company – Madagascar

Clients: French companies

Managed all aspects of omnichannel customer relations on behalf of our partner My Vitibox for a French client base. Provided responsive and high-quality management of incoming and outgoing communication flows via phone, email, and targeted email campaigns. Rigorous handling of related back-office operations to ensure case tracking, efficient resolution of requests, and subscriber retention. Maintained high standards in line with customer service quality standards and continuously optimized the user experience.

Manager of Reporting on Payments to Third Parties (Fiscal Year 2024)

April 2025–June 2025 • Conservation International Foundation • Madagascar

Oversaw and ensured the reliability of the tax reporting process for payments made to third parties for fiscal year 2024. Conducted a rigorous audit and comprehensive consolidation of financial flows and associated data. Ensured ongoing regulatory compliance and strict adherence to legal and tax deadlines. Finalized and submitted consolidated tax returns within the specified timeframes, thereby ensuring full tax compliance for all transactions.

French-Speaking Client Advisor

March 2018–November 2018 • Business Process Outsourcing (BPO) Company – Madagascar

Clients: French companies

Comprehensive management of client relationships and follow-up on requests from French-speaking contacts. Handled, thoroughly analyzed, and resolved various inquiries to provide customized solutions tailored to identified needs. Daily use of customer relationship management (CRM) software to ensure traceability of communications, keep files up to date, and optimize processing workflows. Directly contributed to maintaining a high level of customer satisfaction through clear communication, active listening, and meticulous handling of each case.

Finance Department Intern & Cashier

February 2016–February 2017 • Vivo Energy Madagascar • Madagascar

Daily management of cash receipts and meticulous cash register management in accordance with internal financial procedures. Comprehensive monitoring and validation of fuel card usage to prevent billing discrepancies. Meticulous analysis and systematic verification of commercial transactions to ensure the accuracy of incoming cash flows. Accurate recording and posting of transactions related to accounts receivable, ensuring reliable tracking of receivables and the accuracy of accounting entries.

Finance Department Contractor – Fixed Asset Inventory

November 2015–January 2016 • Vivo Energy Madagascar • Madagascar

Comprehensive management of the physical inventory of fixed assets and tangible property to ensure asset compliance. Conducted an exhaustive on-site inventory, covering the entire network of gas stations as well as the portfolio of residential customers. Methodically checked and reconciled field data to ensure the reliability of accounting records. This assignment optimized the tracking of tangible assets and ensured the accurate valuation of the organization’s assets.

Consultant - Reporting of Payments to Third Parties

March 2014–May 2015 • Conservation International Foundation • Madagascar

Led the audit and detailed verification of payments made to third parties for fiscal years 2013 and 2014 as part of recurring annual assignments. Responsible for the rigorous consolidation of financial data to ensure the accuracy of reported amounts. Ensured strict adherence to tax deadlines and compliance with the organization’s legal reporting requirements. Optimized the reliability of accounting information flows to ensure accurate annual closings.

Student – Language Immersion

January 2010–April 2010 • Language study program • Toulouse, France

Participated in an intensive language and cultural enrichment program aimed at strengthening proficiency in French in real-life contexts. In-depth daily practice focused on spontaneous oral expression, active listening, and a nuanced understanding of everyday interactions. Direct assimilation of sociocultural norms to facilitate seamless integration and natural communication. Long-term strengthening of overall language skills and development of strong interpersonal skills in an intercultural setting.

Skills

Hard Skills: Omnichannel Customer Relations & CRM, Tax Filings & Compliance, Back-Office Management & Reconciliation, Financial Flow Accounting, Audit & Fixed Asset Inventory

Soft Skills: Rigor and Precision in Professional Work, Interpersonal Skills and Active Listening, Cultural Intelligence (French Market), Problem-Solving Skills, Strict Adherence to Deadlines

Strengths: Proven experience in customer relations with French clients and contractors (Intelcia, Ocean Call Center), Language and cultural immersion program in France (Toulouse)

Degrees and Training

Master’s II in General Accounting, “Economics and Management Studies”

2020–2020 • National Center for Distance Learning of Madagascar (CNTeMAD)

Master I in Economics and Management Studies I

2014–2014 • National Center for Distance Learning of Madagascar (C.N.Té.MAD)

Vocational Training Certificate (DTSS) in Management Accounting

2013–2013 • Higher Institute Specializing in Computer Science and Management (ISSIG)

High School Diploma (Series A2)

2009–2009 • Ampefiloha Modern High School (LMA)

At a glance

Field of expertise

Customer service & administration

Experience

3 years of experience

Working languages

French · C1English · B2

Tools and software in use

Pack Office — 3 years

Markets covered

SwitzerlandFranceBelgiumCanada