Multilingual Customer Relations and Administrative Support Specialist

Role and background

As an experienced interpreter and tour guide in Madagascar, I have developed unique expertise in linguistic and cultural mediation for international groups. My diverse background in administrative management, accounting, and HSE supervision gives me a comprehensive view of operations. I am ready to put my multilingual communication skills (French, English, German, Malagasy) and my organizational skills to work for a European company to optimize its communications and performance.

Professional Experience

Interpreter and Tour Guide

January 2022–December 2024 • Madagascar

Accompanied international groups on cultural and historical tours, providing simultaneous and consecutive interpretation of key information. Designed and led enriched themed tours tailored to visitors’ specific expectations, ensuring an immersive and memorable experience. Independently managed excursion logistics, including coordinating transportation and site access. Directly contributed to improving customer satisfaction, as measured by positive feedback and a high recommendation rate.

Customer Service Representative

January 2021–December 2021 • Business Process Outsourcing (BPO) Company – Madagascar

Managed a client portfolio for a business process outsourcing (BPO) company, providing first-level support and resolving complex issues. Handled a high daily volume of incoming requests via phone and email, ensuring customer satisfaction and meeting performance metrics. Contributed to the continuous improvement of processes by reporting customer feedback and proposing solutions. Developed expertise in dispute resolution and customer retention, helping to maintain a high satisfaction rate.

Administrative and Accounting Assistant

January 2019–December 2021 • Madagascar

Independently managed administrative processes and accounting data entry, including verifying supplier and customer invoices. Prepared documentation for balance sheets and tax returns, ensuring compliance with applicable standards. Rigorous monitoring of financial dashboards and performance metrics, contributing to the optimization of cash flow. Actively supported management in organizing meetings and drafting meeting minutes, improving the flow of internal communication.

Freelance Consultant as a Tour Guide and Interpreter

January 2017–December 2017 • Madagascar

Accompanied groups and individuals on cultural and historical tours, providing seamless linguistic and cultural mediation. Simultaneous and consecutive interpretation to facilitate communication between international visitors and local stakeholders. Designing customized itineraries and managing the logistics of excursions, ensuring an optimal customer experience. Contributed to the promotion of local heritage and customer satisfaction, strengthening the brand image of tourism partners.

Administrative Assistant

January 2013–December 2016 • Madagascar

Managed all administrative tasks in French and English, ensuring smooth day-to-day operations. Processed and disseminated strategic information, including the translation of key documents, to support decision-making. Facilitated intercultural communication through French-English and English-French/Malagasy interpretation, strengthening cohesion between management and teams. Welcomed and assisted clients, contributing to the company’s professional image.

Health, Safety, and Environment (HSE) Supervisor

January 2012–December 2012 • Ambatovy industrial site • Madagascar

As the person responsible for the safety of people and property at an industrial site, I ensured the strict enforcement of HSE regulations and staff compliance with procedures. I implemented a proactive occupational risk prevention policy, thereby contributing to the continuous improvement of safety standards. My role also included preparing accurate reports for management, ensuring constant visibility into the site’s HSE compliance and performance.

Administrative Assistant, Translator, and Interpreter

January 2010–December 2011 • Ambatovy subcontractor • Madagascar

Handled bilingual (French-English) administrative tasks by processing and disseminating strategic information. Translated documents and provided simultaneous interpretation between French, English, and Malagasy, ensuring smooth and continuous communication between management and operational teams. Contributed to effective cross-cultural communication and the implementation of new guidelines. Greeted and assisted clients, reinforcing the company’s professional image.

Freelance Tour Guide and Interpreter

January 2010–December 2010 • Madagascar

Designed and led themed guided tours for international groups, tailoring the presentation to the cultural specificities of the audiences. Provided simultaneous and consecutive interpretation between multiple languages, facilitating participants’ understanding and engagement. Independently managed the logistics of excursions, ensuring smooth and safe itineraries. Contributed to an enriched customer experience, receiving positive feedback on the quality of services.

Travel and Tourism Agent, Interpreter (French, English), Tour Package Planner, Sales Representative

January 2003–December 2009 • Madagascar

Translated all commercial and informational documents, ensuring smooth, multilingual communication for international clients. Designed, developed, and managed customized tour packages—from itinerary planning to pricing—to optimize the customer experience. Handled all reservations (accommodations, transportation, activities) and ticketing, ensuring flawless logistics. Oversaw public relations and internal communications, contributing to brand image and team cohesion.

Skills

Hard Skills: Multilingual Interpretation (French, English, German, Malagasy), Administrative & Accounting Management, Logistics & Tourism Organization, HSE & Compliance Oversight, Reporting & Writing

Soft Skills: Intercultural Mediation, Strategic Communication, Independence & Organization, Problem Solving, Adaptability, and Attention to Detail

Strengths: Proven experience working with European or North American clients, teams, or contractors (through interpretation), Proficiency in business English, Proficiency in business German

Degrees and Training

Training Certificate in Health, Safety, and Environment

January 2012–December 2012 • Ambatovy, Toamasina

Bachelor’s Degree in Business Management

January 2002–December 2002

Specialization: International Trade Techniques and Practices: transit, customs, banking, air and sea freight, and transportation insurance.

Bachelor’s Degree in Tourism and Travel Agency Management

January 1997–December 1999 • The British College of Professional Management

German Language Training (ZDAF) (Zertifikat Deutsch als Fremdsprache)

January 1995–December 1999 • German-Malagasy Center

Certificate in English for Tourism and Knowledge of Madagascar’s Tourism Potential

January 1996–December 1997 • Tourist Guide Training Center (GAME)

Certificate in “English Public Communication”

January 1995–December 1995 • English Language Institute (ELI)

Business computing, secretarial training (Certif)

January 1994–December 1994

At a glance

Field of expertise

Customer service & administration

Experience

20 years of experience

Working languages

French · C1English · C1

Tools and software in use

Amadeus — 7 years

Markets covered

SwitzerlandFranceBelgiumUnited KingdomUnited StatesCanada