Customer Relations and Sales Support Specialist
A skill practised within our “Customer service & administration” team — customer relations, multilingual support, data entry and back-office — by a salaried Good-ID employee, supervised by our project managers. The service draws on 8 years in the trade and is delivered in French (C1) and English (C1). Everything is delivered remotely under a service contract with Good-ID Sàrl, which remains the employer and answers for the result.
Role and background
My background in BPO customer service for French accounts and point-of-sale transaction management has allowed me to master the entire service cycle, from complaint handling to payment administration. With a degree in international business and marketing, I rigorously manage high-volume inbound calls, dispute resolution (refunds, replacements), and transaction compliance. My English proficiency and interpersonal skills make me immediately operational to ensure the excellence of your customer experience.
Professional Experience
Cashier
November 2024 to July 2026 • LA CAZA FRIES AND GRILLS • Madagascar
Customer greeting and accurate order entry on the POS system to ensure smooth and error-free service. Full handling of financial transactions through various payment methods, including cash, credit cards, and mobile money. Responsible for daily cash register management, including opening procedures, systematic counting of receipts, and secure closing at the end of the shift. Contributed to optimizing the customer experience and maintaining strict accuracy in cash flow.
Customer Service Representative
November 2022 to July 2024 • Outsourcing Company (BPO) – Madagascar
Clients: French companies
Daily handling of an average inbound call volume of 60 to respond to international customer requests with responsiveness and professionalism. Efficient resolution of complaints related to damaged or missing items by promptly arranging appropriate replacements or refunds. Ensured high-quality service focused on customer retention and remote satisfaction, while maintaining a smooth processing pace compliant with operational requirements.
Cashier
2020 to 2022 • Madagascar
Full handling of point-of-sale cash collection operations and customer flow management to ensure smooth and quick service. Customer greeting and retention through attentive service and professional communication. Rigorous management of billing documents and strict control of payment compliance, ensuring absolute accuracy of financial transactions and reliable daily cash register closing.
Inventory Manager
2017 to 2020 • ESPACE PNEU • Madagascar
Overall management of warehouse logistics operations, ensuring the smooth flow of inbound and outbound goods. Receiving and inspection of all merchandise, coupled with rigorous organization of order picking to ensure compliant and on-time shipments to customers. Regular inventory counts and systematic analysis of discrepancies to ensure perfect alignment between physical and system inventory. Optimized inventory level reliability and improved product traceability to support service quality.
Skills
Hard Skills: Omnichannel customer service & BPO, Dispute & complaint management, Cash handling & register closing (POS), Compliance & billing control, Inventory & stock management
Soft Skills: Customer satisfaction orientation, Rigor & financial precision, Stress management & high-paced work, Interpersonal skills & communication, Operational adaptability
Strengths: Proven experience in call centers and outsourced customer service (Webhelp Concentrix), Schedule flexibility and ability to work staggered shifts
Education and Training
Bachelor's Degree in International Business and Marketing
2022 • CNTEMAD University
Certificate of Completion in English
2021 • FLTC Madagascar
English language training
Literary Baccalaureate
2016 • Lycée Andohalo Antananarivo
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 8 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- Senior Sales Representative & Bilingual Customer Service SpecialistFrench C1 · English C1 · Ref. 20342
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- Head of After-Sales Service and Customer Relations - E-commerceFrench C1 · English C1 · Ref. 20448
- Multilingual Customer Relations and Administrative Support SpecialistFrench C1 · English C1 · Ref. 20137
- Bilingual French-English Customer Support Specialist – After-Sales Service & Technical…French C1 · English C1 · Ref. 20630
- B2B Customer Relations and Technical Support SpecialistFrench B2 · English B2 · Ref. 20621
- International Customer Relations Specialist for Tourism and TelecommunicationsFrench C2 · English C1 · Ref. 20358
- Administrative Assistant and Omnichannel Customer Relations SpecialistFrench C1 · English B2 · Ref. 20624
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.