Senior Sales Representative & Bilingual Customer Service Specialist

Role and background

With proven expertise in airline ticketing, customer relationship management, and B2B business development, I work with precision in demanding and multicultural environments. With proficiency in Amadeus and IATA standards, I am ready to contribute from day one. As a bilingual French-English speaker (C1 level), I integrate seamlessly into European and international teams, bringing reliability, a commitment to service, and measurable sales performance.

Professional Experience

Operations Consultant

2024–2025: YELLOW/Fanilo Madagascar

Managed operational activities and customer support to ensure the satisfaction of solar kit users and support business development in remote areas.

Conducted outbound calls to assist customers with product usage, strengthen customer loyalty, and ensure high-quality follow-up.

Oversaw payment tracking, daily, weekly, and monthly invoicing, as well as inventory management to ensure operational continuity.

Analyzing key performance indicators (KPIs) and supporting field agents by facilitating and providing training on the use of the Facebook page, as part of a sales approach based on lease financing.

These efforts helped increase the number of users of solar solutions and improve the operational and administrative management of the business in the covered area.

Sales Representative

2019–2020 SOFIA Distribution Madagascar

Expanded the company’s sales presence in the region through product promotion, active prospecting, and building customer loyalty within a B2B environment.

Managed sales relationships through direct communication with customers to identify needs, assist with orders, and provide localized service.

Tracked orders and coordinated their delivery to the relevant locations to ensure product availability and customer satisfaction.

Contributing to enhancing the company’s visibility and increasing the number of retail locations through regular field visits and results-oriented sales support.

Ticketing and Call Center Agent Trainer

2017 At an outsourcing company Project management French

Training and mentoring agents on customer relationship management (CRM) techniques, sales methods, and procedures related to airline ticketing to enhance service quality and operational performance.

Led training sessions on using Amadeus for reservations and ticketing operations, particularly to meet Corsair’s needs, in accordance with IATA standards.

Monitoring the quality of agents’ calls and evaluating practices to ensure compliance with procedures and the continuous improvement of customer interactions.

The dissemination of best practices, supported by email tools and operational materials, helped strengthen the teams’ autonomy and the reliability of request handling.

Bilingual Sales Agent

2009–2015 Air Madagascar, Madagascar

Managed sales activities related to reservations and customer service, providing welcome, information, and assistance to passengers by phone and in person.

Managed the reservation and ticketing service using Amadeus and Outlook, applying IATA standards to ensure operational compliance.

Supervised the acceptance and validation of air cargo on departure and arrival, in accordance with established procedures.

Contributed to after-sales service and call center operations by handling customer requests, complaints, and specific needs.

Regular interactions with an international clientele ensured rigorous follow-up on reservations and a level of service tailored to a multicultural environment.

Head Receptionist

2009 Nosy-Be Hotel Madagascar

Managed and coordinated front desk operations to ensure smooth communication with the hotel’s various departments and to guarantee a level of service that met guest expectations.

Supervised the front desk team, monitoring and evaluating performance while ensuring operational efficiency and a high-quality guest experience.

Regular interactions with guests and travel agencies ensured rigorous tracking of reservations and effective coordination of requests.

Head Receptionist

2007–2009 Tanà Jacaranda Guest House, Madagascar

Managed and coordinated front desk operations to ensure smooth communication with the hotel’s various departments and to guarantee a level of service that met guest expectations.

Supervised the front desk team, monitoring and evaluating performance while ensuring operational efficiency and a high-quality guest experience.

Managed and updated reservation emails, processed requests, responded to customer feedback, and handled complaints with a focus on customer satisfaction and loyalty.

Monitoring reviews and comments posted on marketing and booking platforms such as Airbnb, Expedia, and TripAdvisor, and incorporating this feedback to contribute to the continuous improvement of service.

Regular communication with customers and travel agencies ensured rigorous tracking of reservations and effective coordination of requests.

Technical Skills

Airline ticketing & IATA standards (Amadeus)

Customer relationship management (CRM)

B2B business development & field prospecting

KPI analysis & operational management

Training & coaching of sales teams

Skills

Strong interpersonal skills & commitment to customer service

Adaptability in a multicultural environment

Leadership & team management

Independence & results-oriented approach

Resilience & priority management

Degrees and Training

Certificate in “Commercial Broker”

2016 Alfa Brokerage Madagascar

Certificate in “Corporate Administrative Agent”

2006 CFP ASFOR Madagascar

High School Diploma (Series A1)

2005 Notre Dame Madagascar

Level 3 Certificate in English Literature

2003 ELCI Madagascar

At a glance

Field of expertise

Customer service & administration

Experience

10 years of experience

Working languages

French · C1English · C1

Tools and software in use

Amadeus — 6 yearsCRM — 3 yearsWorkshop — 2 years

Markets covered

France