Bilingual International Multichannel Customer Support Representative
A salaried Good-ID employee applies this skill within our “Customer service & administration” unit — customer relations, multilingual support, data entry and back-office — under the supervision of our project managers. Backed by 3 years of experience, the service is delivered in French (B2) and English (B2). Remote delivery under a service contract with Good-ID Sàrl: we remain the employer, the supervisor and your single point of contract.
Role and background
As a bilingual Customer Service Representative, I provide high-quality, multichannel service to European and North American companies, proactively managing interactions and ensuring that requests are resolved quickly and effectively. My experience in BPO has allowed me to develop strong interpersonal communication skills and the ability to work with precision in an international environment. I am ready to use my proficiency in English and French to enhance customer satisfaction and strengthen your company’s reputation.
Professional Experience
Bilingual Customer Service Representative (French-English)
Since January 2025 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French, British, American, and Canadian companies
Provided high-quality, multichannel customer service in French and English for clients based in France, the United Kingdom, the United States, and Canada. Proactively managed interactions via phone, email, and chat, ensuring quick and effective resolution of requests and issues. Helped maintain customer satisfaction by providing accurate information and personalized support, thereby strengthening the outsourcing company’s reputation.
Online Work (Microtasks & Surveys)
January 2024–December 2024 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: U.S. companies
Contributed to data collection and validation for international platforms by actively participating in online surveys and polls. Rigorously performed a variety of micro-tasks, including content verification and data enrichment, within a business process outsourcing environment. This experience allowed me to develop a high degree of autonomy and the ability to work remotely for clients based in the United States, ensuring the quality and compliance of deliverables.
Private English Tutor
January 2024–December 2024 • Madagascar
Provided personalized support to students of various levels, from elementary school through high school, to strengthen their English skills. Implemented teaching strategies tailored to individual needs, including grammar, vocabulary, and conversation exercises. Regularly monitored progress and used motivational techniques to maintain student engagement. Significant contribution to improving academic performance and boosting students’ self-confidence in English.
Skills
Hard Skills: Multichannel Customer Service, French-English Bilingualism, Proactive Interaction Management, Customer Problem Solving, International Customer Support
Soft Skills: Interpersonal Communication, Professional Diligence, Independence, Adaptability, Customer Focus
Strengths: Proven experience working with European and North American clients (France, United Kingdom, United States, Canada), Experience working remotely and in distributed teams
Degrees and Training
English Certificate (Written and Spoken)
January 2020–December 2020 • FMOS
BACCALAUREATE
January 2020–December 2020 • Lycée Saint Gerard Maiella
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 3 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- Bilingual Virtual Assistant / International Customer SupportFrench B2 · English B2 · Ref. 20477
- Senior Sales Representative & Bilingual Customer Service SpecialistFrench C1 · English C1 · Ref. 20342
- Bilingual Customer Service Representative / Amadeus SupportFrench C1 · English B2 · Ref. 20509
- Bilingual (French-English) Customer Support and Administrative SpecialistFrench C2 · English C2 · Ref. 20028
- Bilingual French-English Customer Support Specialist – After-Sales Service & Technical…French C1 · English C1 · Ref. 20630
- Customer Service Representative and BPO Back-Office ManagerFrench C1 · English B2 · Ref. 20272
- Bilingual Customer Experience Manager / Fraud & Customer Service SpecialistFrench C1 · English B2 · Ref. 20185
- Bilingual Quality, Training, and Customer Support SpecialistFrench C1 · English C1 · Ref. 20083
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.