Bilingual Virtual Assistant / International Customer Support
A salaried Good-ID employee applies this skill within our “Customer service & administration” unit — customer relations, multilingual support, data entry and back-office — under the supervision of our project managers. Backed by 3 years of experience, the service is delivered in French (B2) and English (B2). Everything is delivered remotely under a service contract with Good-ID Sàrl, which remains the employer and answers for the result.
Role and background
As a bilingual (English/French) Virtual Assistant for Canadian and French companies, I have developed expertise in communications management and remote customer support. I am skilled at moderating technical webinars and managing user traffic, ensuring a smooth and professional interaction. My versatile skill set and ability to work in an international environment allow me to provide immediate added value to any European company.
Professional Experience
English–French Virtual Assistant
January 2022–December 2023 • Business Process Outsourcing (BPO) Company – Madagascar
Served as lead receptionist for Séquoia Gestion Immobilière, a Canadian company, managing all incoming and outgoing communications. Efficiently handled requests from clients and partners, ensuring a smooth and professional experience. Helped maintain the client’s reputation for quality service by providing consistent and responsive bilingual support (English/French).
French-Speaking Operator
January 2022–December 2022 • Business Process Outsourcing (BPO) Company – Madagascar
Managed incoming and outgoing calls on behalf of Florajet, a floral order fulfillment company in France, ensuring that customer requests were handled efficiently. Contributed to customer satisfaction by handling inquiries and accurately processing orders. Maintained smooth and professional communication, adhering to the quality standards defined for an outsourced service.
Bilingual English-French Agent
January 2021–December 2022 • Business Process Outsourcing (BPO) Company – Madagascar
Managed a diverse portfolio of customer inquiries for French companies, providing bilingual support (English/French) and handling a wide range of requests. Processed reservations and information requests for WS Appartement, a Paris-based apartment-hotel booking platform, ensuring a seamless customer experience. Provided essential customer support for Vitalliance, a home care company, by answering incoming calls and offering solutions tailored to the needs of seniors and people with disabilities throughout France. Helped maintain customer satisfaction and the operational efficiency of outsourced services.
English Webinar Moderator
January 2021–December 2021 • OMNIS (National Office of Mines and Strategic Industries) • Madagascar
Facilitated and moderated more than 50 technical and strategic webinars, ensuring seamless interaction between speakers and international participants. Managed live Q&A sessions and moderated discussions to maintain a constructive environment. Contributed to knowledge sharing and stakeholder engagement on key topics for public administration.
Web Developer Intern
January 2021–February 2021 • AROWEB • Madagascar
Developed static web pages in HTML, contributing to content integration for client projects. Actively participated in the front-end implementation phase, ensuring compliance with technical specifications. Collaborated with the development team to ensure interface consistency.
Skills
Hard Skills: Bilingual Customer Support (EN/FR), Communications Management, Webinar Moderation, Remote Customer Relations, User Flow Management
Soft Skills: International Versatility, Intercultural Communication, Remote Teamwork, Responsiveness, Professionalism
Strengths: Proven experience working with Canadian clients, Proven experience working with French clients, Proficiency in remote work and distributed teams
Degrees and Training
MULTIMEDIA & COMMUNICATION
2019 • EMIT, FIANARANTSOA University
ENGLISH CERTIFICATE
2018 • English Tutoring Madagascar
BAC A2
2017–2018 • University/College
DRIVER’S CERTIFICATE
2020–2020 • INPF Ivato
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 3 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- Bilingual International Multichannel Customer Support RepresentativeFrench B2 · English B2 · Ref. 20339
- Bilingual (French-English) Customer Support and Administrative SpecialistFrench C2 · English C2 · Ref. 20028
- Bilingual French-English Customer Support Specialist – After-Sales Service & Technical…French C1 · English C1 · Ref. 20630
- Bilingual Customer Experience Manager / Fraud & Customer Service SpecialistFrench C1 · English B2 · Ref. 20185
- Bilingual Quality, Training, and Customer Support SpecialistFrench C1 · English C1 · Ref. 20083
- Bilingual Customer Relations Specialist / Operations SupervisorFrench C2 · English C2 · Ref. 20271
- Senior Sales Representative & Bilingual Customer Service SpecialistFrench C1 · English C1 · Ref. 20342
- International Customer Relations and Administrative Support SpecialistFrench C1 · English B2 · Ref. 20599
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.