Bilingual French-English Customer Support Specialist – After-Sales Service & Technical Support
A salaried Good-ID employee applies this skill within our “Customer service & administration” unit — customer relations, multilingual support, data entry and back-office — under the supervision of our project managers. The service draws on 9 years in the trade and is delivered in French (C1) and English (C1). Remote delivery under a service contract with Good-ID Sàrl: we remain the employer, the supervisor and your single point of contract.
Role and background
At the intersection of international customer support, digital marketing, and logistics coordination, I optimize the user experience and local visibility for major accounts. With expert knowledge of the Salesforce, Google Ads, and Meta Ads ecosystems, I handle technical issue resolution, cross-platform deployment, and the management of complex workflows. Bilingual in French and English, I quickly adapt to demanding environments to ensure seamless omnichannel support and rigorous analytical tracking of your performance.
Professional Experience
Bilingual Customer Support (FR/EN)
Since May 2026 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: Belgian companies
Provided support to an international client base in using the platform and proactively resolved technical issues related to accounts and local media. Deployed and continuously updated business profiles on Google Business Profile, Facebook, Apple Maps, Bing, and store locators to optimize their local visibility. Configured, managed, and optimized the performance of advertising campaigns on Google Ads and Meta Ads. Prepared detailed analytical reports on key metrics such as impressions, clicks, directions requests, and audience engagement. Closely monitored user activity, login flows, and overall account usage to ensure optimal adoption of the solution.
Bilingual Receptionist (FR/EN)
September 2025–April 2026 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: Canadian companies
Handled incoming call volumes in French and English for a portfolio of Canadian clients as the first point of contact. Accurately assessed client needs to effectively route callers, schedule appointments, and provide key information on rates and service offerings. Daily use of Webex, Via CRM, and Google Sheets to rigorously collect customer data and ensure the seamless transmission of priority messages. Optimized management of over 100 calls per day, ensuring a significant reduction in wait times and excellent efficiency in handling inquiries.
Bilingual (French/English) Customer Support – Order Management & After-Sales Service
December 2024–March 2025 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French companies
Daily oversight and optimization of the workflow for over 80 orders, ensuring close cross-functional coordination between clients, brands, buyers, and warehouses. Full management of bilingual (French/English) omnichannel support via phone and email using Aircall and Salesforce to assist buyers and handle complaints related to logistics issues, payments, or out-of-stock items. Direct collaboration with international carriers to resolve issues with continental and intercontinental shipments by correcting documentation discrepancies. Rigorous analysis and streamlined processing of reshipment, return, and refund requests using Trello, ensuring rapid dispute resolution and high levels of customer satisfaction.
Skills
Hard Skills: Bilingual Customer Support (FR/EN), CRM Management & Customer Service Tools (Salesforce, Aircall), Advertising Management (Google Ads, Meta Ads), Local Visibility & Local SEO Management, Dispute Resolution & Logistics
Soft Skills: Customer Focus & Empathy, Proactive Problem Solving, Stress Management & High-Volume Handling, Intercultural Communication, Attention to Detail & Organization
Strengths: Customer service professional with 9 years of experience, Bilingual in French and English, Self-reliant and organized, Excellent ability to adapt to new work environments
Degrees and Training
Master’s Degree (Year 1) in Communication
2010–2018 • National Center for Distance Learning of Madagascar
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 9 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- Bilingual (French-English) Customer Support and Administrative SpecialistFrench C2 · English C2 · Ref. 20028
- Bilingual Customer Experience Manager / Fraud & Customer Service SpecialistFrench C1 · English B2 · Ref. 20185
- Senior Sales Representative & Bilingual Customer Service SpecialistFrench C1 · English C1 · Ref. 20342
- Bilingual Quality, Training, and Customer Support SpecialistFrench C1 · English C1 · Ref. 20083
- B2B Customer Relations and Technical Support SpecialistFrench B2 · English B2 · Ref. 20621
- Trilingual Customer Service Representative (French, English, German)French C1 · English C1 · Ref. 20609
- Head of After-Sales Service and Customer Relations - E-commerceFrench C1 · English C1 · Ref. 20448
- French/English Customer Support RepresentativeFrench C1 · English C1 · Ref. 20456
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.