The terms governing the remote services provided by Good-ID Sàrl.
A service, clear and structured.
These general terms govern the remote services provided by Good-ID Sàrl to its business clients. Where a specific contract or purchase order is signed between the parties, the latter prevails over these terms in the event of any discrepancy.
Good-ID Sàrl acts as an independent service provider, with no relationship of subordination with the client. Good-ID retains full employer responsibility for its employees and ensures their rights are respected in accordance with applicable labour law.
The services are performed remotely, from Good-ID's offices. Good-ID makes no staff available to the client and carries out no placement: the service consists in performing tasks and delivering results, under Good-ID's supervision.
Good-ID organises the performance terms in coordination with the client, in accordance with the mutually agreed specifications. The standard equipment and usual software tools needed for the assignment are provided by Good-ID; any specific software required by the client and involving significant licence fees is made available or covered by the client, unless otherwise agreed.
If the employee assigned to the mission changes, Good-ID arranges the recruitment of a replacement profile with equivalent skills and informs the client as soon as possible, in order to ensure continuity of service.
Good-ID organises the service so that it is available during the commercially agreed time slot (business days), expressed in the client's time zone.
The contract takes effect on the agreed date. The first month constitutes a non-binding initial trial period. At the end of this period, the contract is renewed for a minimum term of three (3) months, then renewed monthly by tacit renewal.
The contract may be terminated by either party with 30 days' notice before the start of the following month; after one (1) year of continuous activity, this notice is extended to two (2) months, in line with the labour law applicable to Good-ID's employees, without prejudice to the Swiss law governing the contract. Any termination must be notified in writing.
In the event of early termination during the minimum commitment, the amounts due until the end of that period become immediately payable. Good-ID reserves the right to terminate with immediate effect in the event of a serious breach (in particular non-payment, breach of confidentiality or unauthorised solicitation of an employee).
The services are billed at a monthly package per dedicated expert, or per assignment for one-off projects. Invoices are issued for the upcoming period and are payable before it begins. Packages are indivisible and non-refundable, even in the event of partial use.
The agreed amount is fixed for the duration of the contract, unless revised in writing between the parties. Overtime, evening or weekend work does not give rise to any surcharge, unless specifically agreed. The applicable Swiss VAT applies to clients domiciled in Switzerland; clients located outside Switzerland are invoiced exclusive of tax, in accordance with Swiss tax law.
In the event of non-payment, Good-ID may suspend the services and resort to debt collection, the costs of which are borne by the client. A dedicated telephone line (VoIP) may be provided as an option.
The parties mutually undertake to respect the confidentiality of all information exchanged, including after the end of the contract.
When Good-ID processes personal data on behalf of the client, Good-ID acts as a processor (Article 28 of the GDPR, as well as the Swiss nFADP and equivalent frameworks depending on the country) and the client as controller. The data is processed on the client's instructions under the responsibility of Good-ID Sàrl (Geneva), your sole contracting party; the contract, the applicable law and the jurisdiction are Swiss. Security measures are aligned with ISO/IEC 27001. See the Privacy policy.
Each party remains the owner of its prior intellectual property rights (trademarks, logos, software, databases, know-how).
Subject to full payment of the amounts due, all deliverables produced by Good-ID (documents, plans, visuals, developments, reports, etc.) become the exclusive property of the client as they are created. This assignment is worldwide, irrevocable, unlimited in time and included in the agreed package. To the extent permitted by law, Good-ID waives its moral rights over the deliverables and undertakes to sign any document necessary to formalise this assignment.
Good-ID's employees are entitled to paid leave in accordance with local labour law. Good-ID plans leave in consultation with the client to guarantee continuity of assignments. Employees observe the public holidays of the client company's location; one additional national public holiday, 26 June, is non-working.
In the event of absence (illness or accident), Good-ID informs the client as soon as possible. These situations, inherent to any working relationship, give rise neither to a rate reduction nor to an obligation to replace, unless specifically agreed. Employees' medical information is strictly confidential.
Good-ID Sàrl acts as an outsourced service provider, with no relationship of subordination with the client. Although the services are performed with rigour and professionalism, the client remains solely responsible for the final validation of the deliverables, documents or actions carried out as part of the service.
Consequently, Good-ID Sàrl accepts no liability for errors, omissions or harmful consequences resulting from a failure of control or final validation by the client.
Throughout the term of the contract and for two (2) years after its termination, the client undertakes not to recruit, directly or indirectly, a Good-ID employee without the latter's prior written agreement. In the event of non-compliance, compensation equivalent to twelve (12) months of the relevant employee's billing will be due as a penalty clause.
This contract is governed by Swiss substantive law, excluding its conflict-of-law rules. Any dispute falls under the exclusive jurisdiction of the ordinary courts of Geneva (Switzerland), regardless of the place of performance of the services or the client's nationality. In the event of translation, the French version prevails.
