Your questions, our answers.

You entrust us with a need or tasks; our salaried teams carry them out remotely from our offices, in your tools and standards, then deliver work ready to integrate. You keep the steering, the validation and the relationship with your clients. It's a service: our people remain Good-ID employees, supervised by Good-ID, which answers for the work delivered.

Yes. Our experts are Good-ID employees, supervised by our project managers. Good-ID Sàrl, in Geneva, is the employer, your sole contractual counterpart and the party responsible for the work delivered. Everything is done remotely, with no presence on your site.

No. Good-ID sells a service: we carry out your tasks and deliver you a result, under our supervision. No staff is placed under your authority and you hire no one — the relationship is governed by a service contract.

Our services are delivered in French, English and German.

No. Our teams work European office hours, for real-time collaboration over the working day.

Engineering & architecture, IT & AI, customer service & admin, marketing & communication, accounting & HR, and legal support. Within each field, our teams bring together a wide range of profiles and specialities.

Two models. The dedicated expert is assigned full-time to your work, from our offices and under our supervision, on a monthly package — ideal for an ongoing need. The assignments & projects are entrusted by the task and billed per assignment — ideal for variable needs.

Yes. Our teams produce directly in your environment — your business software, your office suite, your CRM, your project management — with no re-entry or disruption on your side.

You have a dedicated contact (project manager), we integrate into your tools (Slack, Teams, your project management) and hold regular check-ins at the frequency you choose.

Yes. Many collaborations start with a first assignment or a trial period, time to validate quality and the right fit before scaling up.

By a setup designed from the workstation up: computers bought and remotely locked from Switzerland, offices under CCTV with a 24/7 security guard, segmented network and static IP, a ban on working outside our offices. The details are on our page Security & confidentiality.

Far more than a simple ‘GDPR-compliant’ label. Good-ID acts as a processor within the meaning ofArticle 28 of the GDPR (and the Swiss nFADP): you remain the controller, and our relationship is governed by a data processing agreement (DPA) specifying the purposes, durations and obligations of each party. Your data is processed under the responsibility of Good-ID Sàrl, in Geneva, your sole contracting party: the contract, the applicable law and the jurisdiction are Swiss. On the security side (Article 32): encryption, access management, client-segmented environments and logging, aligned with the principles ofISO/IEC 27001, complemented by NDA. Our framework is validated with our legal counsel.

Your data is processed under the responsibility of Good-ID Sàrl, a Swiss company based in Geneva and your sole contracting party. Switzerland benefits from an adequacy decision from the European Commission; the contract, the applicable law and the jurisdiction are Swiss. Any Good-ID affiliate acts exclusively under the responsibility and control of the Geneva company, together with supplementary measures in accordance with the Schrems II.

Yes. Each employee signs an NDA and confidentiality commitments; the contracts, drafted by a law firm, include data-protection clauses and deterrent penalty clauses . Access to accounts and passwords is strictly limited to management.

Our practices are aligned with the principles of ISO/IEC 27001 and with Article 32 of the GDPR: encryption, access management, client-segmented environments and logging.

Depending on the model: a monthly package for a dedicated expert, or billing per assignment for one-off projects. Everything is defined clearly in the service contract, with no surprises.

It depends on the chosen model. The dedicated expert generally runs over time to ensure continuity, while one-off assignments impose no volume commitment. We discuss this according to your need.

Tell us about your need via our Contact page: after a first conversation, we'll propose a tailored offer. Reply within 24 to 48 h.

We respond to your requests within 24 to 48 h. Setup (scoping, profile identification, contract, installation) depends on the need, but we move quickly to start as soon as possible.

We do everything to prevent that — proofreading and internal validation before every delivery, daily support and performance audits from the first weeks. If a deliverable isn't right, we carry out the necessary revisions . And if the dedicated profile doesn't meet your expectations, we offer you an alternative — adjustment, upskilling or replacement of the expert — until we find the right solution. Your satisfaction determines whether the collaboration continues.

It all starts with a conversation: a meeting to analyse your need. We then identify the right profile, formalise a service, set up the workstation and tools, then start production. See our Our method.

With pleasure. Ask us your question via our Contact page: we'll get back to you within 24 to 48 h, from Geneva.