B2B Customer Relations and Technical Support Specialist
A salaried Good-ID employee applies this skill within our “Customer service & administration” unit — customer relations, multilingual support, data entry and back-office — under the supervision of our project managers. Backed by 3 years of experience, the service is delivered in French (B2) and English (B2). Performed remotely under a service contract with Good-ID Sàrl, the employee's employer and the party responsible for the work delivered.
Role and background
Working directly with major French clients such as Orange and Linkeo, I handle B2B business development and provide high-level technical support in BPO environments. My dual expertise in targeted telephone prospecting, qualified appointment setting, and troubleshooting enables me to streamline your sales cycles while ensuring impeccable customer satisfaction. With a background in computer science, I rigorously integrate your CRM processes and ensure meticulous follow-up on your cases, hitting the ground running to uphold your European quality standards.
Professional Experience
Sales Assistant
October 2025–February 2026 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French companies
Active B2B cold calling to identify business opportunities and expand the client portfolio. Rigorous assessment of prospect needs and scheduling of strategic appointments for field sales representatives. Management and optimization of schedules, and follow-up on scheduled meetings to ensure an optimal conversion rate. Conducting targeted follow-ups and meticulously updating prospect data within the CRM. Consistently met set performance targets, both in terms of call volume and the quality of appointments generated.
Technical Assistant
March 2023–February 2026 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French companies
Handled inquiries from a France-based client base, including providing information, offering technical troubleshooting, and proactively managing complaints in strict accordance with established processes. Accurately diagnosed reported issues and proposed appropriate solutions to ensure rapid and effective resolution. Rigorous documentation and systematic updating of each client file to ensure complete and seamless traceability of interactions. Consistently met quantitative and qualitative performance objectives, directly contributing to the optimization of customer satisfaction and loyalty.
Skills
Hard Skills: B2B Prospecting & Appointment Scheduling, Technical Support & Level 1 Troubleshooting, CRM Management & Pipeline Tracking, Complaint Handling, Inbound/Outbound Call Management
Soft Skills: Results- and Performance-Oriented, Rigorous and Precise in Operations, Active Listening and Negotiation, Customer Satisfaction-Oriented, Adaptable and Responsive
Strengths: Proven experience in remote customer service for French clients (Orange, Linkeo)
Degrees and Training
Bachelor’s Degree in Computer Science
2026 • Esum Academy
Baccalaureate (A2)
2019
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 3 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
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- Administrative Assistant and Omnichannel Customer Relations SpecialistFrench C1 · English B2 · Ref. 20624
- International Customer Relations and Administrative Support SpecialistFrench C1 · English B2 · Ref. 20599
- Multilingual Customer Relations and Administrative Support SpecialistFrench C1 · English C1 · Ref. 20137
- Customer Service Representative / Technical and Administrative SupportFrench B2 · English B2 · Ref. 20061
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.