Customer Service Representative / Technical and Administrative Support
A skill practised within our “Customer service & administration” team — customer relations, multilingual support, data entry and back-office — by a salaried Good-ID employee, supervised by our project managers. The service draws on 7 years in the trade and is delivered in French (B2) and English (B2). Everything is delivered remotely under a service contract with Good-ID Sàrl, which remains the employer and answers for the result.
Role and background
I draw on a diverse professional background in Madagascar—ranging from managing insurance client portfolios to designing custom frames for art—to offer a versatile, solution-oriented approach. I am proficient in technical support, sales consulting, and financial management—skills I have used to ensure customer satisfaction and achieve set goals. My experience in interior design and artisanal craftsmanship demonstrates my ability to manage complex projects with rigor and creativity. I am ready to bring this versatility and attention to detail to your team.
Professional Experience
Sales Consultant
April 2023–June 2023 • AFI Insurance • Madagascar
I developed and managed a client portfolio by offering insurance solutions tailored to their specific needs. I conducted in-depth discovery interviews and analyzed risks to formulate personalized recommendations. I negotiated contract terms and handled the administrative follow-up for client files. I contributed to meeting monthly sales targets by building loyalty among existing clients and prospecting new markets.
Technical Support Specialist
March 2022–March 2023 • Business Process Outsourcing (BPO) Company – Madagascar
I provided first-level technical support to end users, ensuring rapid incident resolution and service continuity. I managed incoming requests, diagnosed technical issues, and implemented effective solutions, helping to improve customer satisfaction. I documented resolution procedures and knowledge bases to empower users.
Custom Frame Maker
Since February 2022 • Self-employed • Madagascar
I design and craft custom frames for works of art, working closely with renowned local painters. I independently manage the entire manufacturing process, from material selection to finishing, ensuring superior craftsmanship. In this way, I help showcase artistic works and support local craftsmanship in Madagascar.
Interior Design Apprentice
April 2020 to January 2021 • Private • Madagascar
I actively participated in the development of interior and exterior design projects, honing my skills in decoration and spatial planning. I contributed to the design and oversight phases of several villa construction projects, notably in Antsirabe, Tanjombato, and Morondava, by providing hands-on support to the on-site teams. This experience allowed me to gain a practical understanding of the various stages of a construction project, from conceptualization to completion.
Receptionist - Cashier
June 2019 to September 2020 • Harmonie Beauty • Madagascar
I independently managed the cash register, including processing payments, verifying transactions, and performing the daily closing, ensuring 100% accuracy in cash reconciliation. I greeted and assisted customers, responding to their requests and contributing to a positive in-store experience. I handled product returns and exchanges in accordance with established procedures, ensuring customer satisfaction. I actively contributed to the organization and cleanliness of the sales floor, helping to showcase the products effectively.
Skills
Hard Skills: Customer Portfolio Management, Technical Support, Interior Design, Artisanal Design, Financial Management
Soft Skills: Solution-Oriented, Creativity, Attention to Detail, Versatility, Customer Satisfaction
Degrees and Training
2nd Year of a Short-Term Program—Financial Management
2020–2022 • University of Antananarivo
Management
Technical High School Diploma
2018–2019 • Collégiaux Private High School
Financial Management
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 7 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
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Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.