Bilingual (French-English) Customer Support and Administrative Specialist

Role and background

With a background in diplomacy and experience gained within international organizations such as the UN, as well as in the BPO sector serving French clients, I manage administrative operations and project coordination with meticulous attention to detail. My experience with European regulations, particularly regarding GDPR compliance and partner relationship management, enables me to effectively structure your day-to-day operations. Ready to hit the ground running, I provide methodical support, seamless communication, and real added value to the governance of your activities.

Professional Experience

French-German Customer Service Representative

September 2024–present • Good-ID JOB Business Process Outsourcing (BPO) Company

Clients: Swiss companies

As part of a leading Swiss e-commerce company, I manage all after-sales service for a demanding clientele in French and English. My role includes handling complaints related to items sold on the website, managing returns in accordance with compliance procedures, and processing cancellation and warranty requests. I also track packages, provide technical support for using the app, and coordinate with suppliers and logistics partners to ensure a seamless and satisfying customer experience.

Project Manager and Supervisor

September 2025–February 2026 • Business Process Outsourcing (BPO) Company – Madagascar

Clients: French companies

As a project manager and supervisor, I handled the company’s general administrative management, ensuring compliance with internal procedures and GDPR requirements.

I coordinated agents’ activities, supervised task organization, and provided administrative support to ensure the continuity and efficiency of operations.

The use of Kavkom software helped optimize the tracking of communications and the management of daily activities.

I also participated in human resources management, team supervision, and the improvement of internal coordination, thereby contributing to a more streamlined and structured organization of services.

Executive Assistance Consulting

July 2023–March 2025 • ACTA Partners - Excellence, Higher Institute of Tourism and Hospitality • Madagascar

As an executive assistant in the tourism, hospitality, and restaurant industry, I regularly monitored students (internships, work-study programs) and managed relationships with local and international partner institutions. I organized and coordinated appointments, executive meetings, and site visits, while also handling in-person and telephone inquiries from the public. My role also included administrative tasks (drafting reports, formatting documents) and preparing for trade shows and professional training programs in partnership with various industry stakeholders. I helped implement the THR training program on a regional basis and assisted students in securing international internships (France, India, Mauritius).

Personal Development Coach

May 2024–May 2024 • Hands and Hope Association • Madagascar

As a trainer for a humanitarian organization, I led training sessions for young people focused on self-control and self-confidence.

I designed and delivered tailored educational modules, including a program titled “We All Have the Power to Destroy Our Lives,” aimed at raising participants’ awareness of the importance of personal choices and individual responsibility.

My role was to mentor, motivate, and support young people in their personal development, fostering their confidence and independence to help them better integrate into society.

Administrative Intern

October 2021–November 2022 • United Nations Information Center (CINU) • Madagascar

As an intern at the United Nations Information Center, in collaboration with UN Headquarters in New York, I helped organize events related to the Sustainable Development Goals. I helped organize United Nations conferences and press conferences, as well as intercollegiate and interscholastic competitions such as Hack4Peace. I drafted administrative documents (invoices, letters, reports) and developed questionnaires for the competitions.

My role also included participating in the Model United Nations (MUN) as a secretary and organizing UN-themed fairs. This assignment allowed me to collaborate with ambassadors from several countries and represent Madagascar on the international stage.

Teaching Assistant – Spoken French

July 2019 – August 2019 • HR Daniel Private High School • Madagascar

As a teaching assistant, I helped students improve their spoken French.

I oversaw practical and theoretical activities for 6ᵉ, 5ᵉ, and 4ᵉ classes, assisting teachers in preparing and leading lessons.

My role involved supporting students in their learning, identifying their specific needs, and fostering their language development. This experience allowed me to develop strong teaching skills and a greater sense of organization in an educational setting.

Commercial Filming

April 2016–May 2016 • STAR • Madagascar

As an extra for an advertising campaign, I participated in the filming of commercials for STAR’s energy drinks. My role was to represent the target audience and contribute to the atmosphere and visual impact of the scenes.

This experience allowed me to develop a practical understanding of the advertising production process and coordination on a film set.

I developed skills in punctuality, discipline, and adapting to the creative teams’ requirements, while contributing to the success of the promotional campaign.

Skills

Hard Skills: Graphic Design, Personal Development, Event Planning, Hand Crafts

Soft Skills: Crisis Management, Collaborative Leadership, Adaptability, Sense of Responsibility, Active Listening

Strengths: Customer service and relationship-building, Crisis Management, Collaborative Leadership, Adaptability, Sense of Responsibility, Active Listening, Time Management

Degrees and Education

Bachelor’s Degree: Interpreting – Diplomacy – Political Science (Bac+3)

Jan 2021–Dec 2022 • ESTIIM’

DTS: Interpreting – Diplomacy – Political Science (Bac+2)

Jan 2020–Dec 2021 • ESTIIM'

First Year of Bachelor’s Degree: Interpreting – Diplomacy – Political Science (Bac+1)

From December 2019 to October 2020 • Institute of Political Studies

At a glance

Field of expertise

Customer service & administration

Experience

4 years of experience

Working languages

French · C2English · C2

Tools and software in use

Canva — 4 yearsPicsart — 4 yearsPACK OFFICE — 4 yearsGI Informatique — 2 yearsGoogle Drive — 4 yearsRingover — 4 years

Markets covered

SwitzerlandFranceBelgiumUnited KingdomUnited StatesCanada