Bilingual French-English Medical Administrative Assistant

Role and background

As a medical tele-secretary specializing in managing the schedules of French-speaking healthcare professionals, I optimize appointment coordination and emergency management for practices in France, Switzerland, and Belgium. My background in BPO has allowed me to develop expertise in multilingual communication (French, English) and international customer relationship management. I am ready to bring immediate value to your European organization.

Professional Experience

Medical Virtual Assistant

November 2022–September 2023 • Business Process Outsourcing (BPO) Company – Madagascar

Clients: French, Swiss, and Belgian companies

Managed the full schedules of French-speaking healthcare professionals, coordinating appointment scheduling and proactively handling emergencies. Efficiently managed incoming call volume, ensuring calls were appropriately routed to the right contacts and that messages were conveyed accurately. Contributed to optimizing the patient-physician relationship by ensuring smooth and responsive communication.

Medical Telesecretarial Services

September 2021 to October 2022 • Business Process Outsourcing (BPO) Company – Madagascar

Clients: French, Swiss, and Belgian companies

Managed the entire scheduling process for healthcare professionals based in France, Switzerland, and Belgium, including appointment scheduling and handling emergencies. Handled a high volume of incoming calls, ensuring smooth and effective communication between patients and practitioners. Transferred relevant calls and accurately recorded important messages, helping to optimize the organization of medical practices. This role supported the operations of several medical facilities by ensuring the continuity of their reception services.

Bilingual Inbound and Outbound Call Agent

2020–2021 • Business Process Outsourcing (BPO) Company – Madagascar

Clients: French / British / American / Canadian companies

Handled a high volume of bilingual (English-French) inbound calls for after-sales service, ensuring the efficient resolution of customer inquiries and maintaining high customer satisfaction. Conducted outbound call campaigns in French to promote health insurance plans, contributing to the achievement of sales targets. Interacted daily with a diverse client base located in France, the United Kingdom, the United States, and Canada, demonstrating a strong ability to adapt culturally and linguistically.

Transcriptionist - Proofreader

2019–2020 • Business Process Outsourcing (BPO) Company – Madagascar

Clients: French, British, American, and Canadian companies

Produced multilingual transcripts (French, English) for demanding sectors such as healthcare and construction, as well as news reports, ensuring optimal accuracy and fidelity. Edited and proofread transcribed documents, ensuring linguistic quality and compliance with international clients’ requirements. Contributed to the delivery of reliable and professional content for various markets (France, the United Kingdom, the United States, and Canada).

Translator and Copywriter

2017–2018 • Business Process Outsourcing (BPO) company – Madagascar

Clients: French, British, American, and Canadian companies

Translated and adapted technical and marketing articles between English, French, and Malagasy for an international client base (France, United Kingdom, United States, Canada). Ensured semantic accuracy and cultural relevance of content, thereby contributing to clients’ multilingual communication. Performed proofreading and editing to maintain impeccable quality in deliverables.

Skills

Hard Skills: Medical schedule management, Multilingual communication (French, English), Emergency management, International client relations, Call flow optimization

Soft Skills: Attention to detail, Responsiveness, Cultural adaptability, Proactivity, Customer service orientation

Strengths: Proven experience working with European or North American clients, teams, or contractors

Degrees and Training

Medical Telesecretarial Services

2022–2022 • Ma Formation Mada

English

2016–2016 • English Teaching Program

Level 8

Law and International Relations

2012–2016 • UPA Manakambahiny

Bachelor’s Degree (Thesis: The Challenges of “Black Gold” at the Heart of International Relations)

High School Diploma, Series A2

2011–2011 • Andrianina Private High School

Honors

At a glance

Field of expertise

Customer service & administration

Experience

5 years of experience

Working languages

French · C1English · C1

Tools and software in use

Doctolib — 5 yearsMaiia — 5 yearsCalimed — 5 yearsCallibri — 5 yearsExodial — 5 yearsTeambox — 5 yearsExosoft — 5 yearsCalendoc-WZ Agenda — 5 yearsUbicentrex — 5 years

Markets covered

SwitzerlandFranceBelgiumUnited KingdomUnited StatesCanada