English- and French-Speaking International BPO Client Advisor
A skill practised within our “Customer service & administration” team — customer relations, multilingual support, data entry and back-office — by a salaried Good-ID employee, supervised by our project managers. The service draws on 8 years in the trade and is delivered in French (C1) and English (C1). Performed remotely under a service contract with Good-ID Sàrl, the employee's employer and the party responsible for the work delivered.
Role and background
As a BPO Client Advisor, I excel at resolving complex technical and business issues for clients in Europe and North America. With fluency in English, I ensure a personalized and efficient customer experience, contributing to customer satisfaction and loyalty. I am results-oriented, with a proven ability to handle a high volume of requests while maintaining high quality standards.
Professional Experience
English-Speaking Client Advisor
Since September 2019 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: British, American, and Canadian companies
Resolved complex technical and business issues for English-speaking clients (United Kingdom, United States, Canada) via phone, email, and social media. Ensured a personalized and efficient customer experience, directly contributing to customer satisfaction and loyalty. Managed a high volume of requests while maintaining high quality standards, strengthening the outsourcing company’s reputation.
French-Speaking Customer Service Representative
July 2018–August 2019 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French, Swiss, and Belgian companies
Managed a portfolio of French-speaking clients (France, Switzerland, Belgium) in both B2C and B2B sectors, developing personalized action plans to resolve their issues and ensure their satisfaction. Developed long-term relationships with clients, contributing to sustained sales and the identification of new business opportunities. Rigorously tracked key performance indicators (KPIs) and consistently met set goals, demonstrating a strong results-oriented approach in a demanding environment.
Skills
Hard Skills: Complex incident resolution, Customer relationship management (CRM), Multichannel technical support, Customer retention, Fluency in professional English
Soft Skills: Results-oriented, Customer empathy, Intercultural communication, Stress management, Team spirit
Strengths: Proven experience working with European or North American clients, Experience with remote work
Degrees and Training
Second-Year Bachelor’s Degree in Law
2019–2020 • CNTEMAD
Certificate in Office Software
January 2018–December 2018 • Univers Informatique
Certificate in English Language Studies
January 2015–December 2015 • MRE
High School Diploma (BAC) – Vocational Diploma (BEP)
January 2018–December 2018
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 8 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
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- French/English Customer Support RepresentativeFrench C1 · English C1 · Ref. 20456
- Bilingual (French-English) Customer Support and Administrative SpecialistFrench C2 · English C2 · Ref. 20028
- Customer Service Representative and BPO Back-Office ManagerFrench C1 · English B2 · Ref. 20272
- Bilingual International Multichannel Customer Support RepresentativeFrench B2 · English B2 · Ref. 20339
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.