French/English Customer Support Representative
A salaried Good-ID employee applies this skill within our “Customer service & administration” unit — customer relations, multilingual support, data entry and back-office — under the supervision of our project managers. Backed by 3 years of experience, the service is delivered in French (C1) and English (C1). Everything is delivered remotely under a service contract with Good-ID Sàrl, which remains the employer and answers for the result.
Role and background
As a bilingual call center agent, I managed demanding client portfolios for French, British, American, and Canadian companies, ensuring effective problem resolution and high customer satisfaction. I have developed expertise in handling complex interactions and applying rigorous communication protocols. My ability to work in both French and English allows me to meet the demands of international markets and be immediately productive for a European company.
Professional Experience
Bilingual Customer Service Representative (French-English)
October 2023–March 2025 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French, British, American, and Canadian companies
Managed a portfolio of multilingual customer inquiries (French and English) for demanding markets, ensuring effective problem resolution and high customer satisfaction. Applied rigorous communication protocols to guarantee the quality of interactions and compliance with client expectations. Actively contributed to achieving individual and team performance goals regarding turnaround time and first-contact resolution rates. Developed expertise in managing complex interactions, strengthening customer loyalty and the brand image of partner companies.
Skills
Hard Skills: Client portfolio management, Multilingual customer support, Problem-solving, Communication protocols, CRM
Soft Skills: Intercultural communication, Customer focus, Adaptability, Team spirit, Independence
Strengths: Proven experience working with French- and English-speaking clients, Experience with remote work
Degrees and Education
Third-Year Bachelor’s Degree in Economics
2019–2024 • University of Antananarivo
High School Diploma
2015–2018 • Analamahitsy High School
BEPC Diploma
2011–2015 • Analamahitsy CEG
CEPE Diploma
2005–2011 • Fanilo Private High School
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 3 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- Trilingual Customer Service Representative (French, English, German)French C1 · English C1 · Ref. 20609
- Bilingual (French-English) Customer Support and Administrative SpecialistFrench C2 · English C2 · Ref. 20028
- Customer Service Representative fluent in French and EnglishFrench C1 · English C1 · Ref. 20178
- Bilingual French-English Customer Support Specialist – After-Sales Service & Technical…French C1 · English C1 · Ref. 20630
- French and English Teacher / School AdministrationFrench C2 · English C1 · Ref. 20513
- Customer Service Representative / English InstructorFrench C1 · English C1 · Ref. 20573
- Bilingual French-English Medical Administrative AssistantFrench C1 · English C1 · Ref. 20414
- Account Manager / English-French TranslatorFrench C1 · English C1 · Ref. 20278
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.