Account Manager / English-French Translator
This know-how belongs to our “Customer service & administration” expertise (customer relations, multilingual support, data entry and back-office). It is carried out by a salaried Good-ID employee, supervised by our project managers. The service draws on 6 years in the trade and is delivered in French (C1) and English (C1). Remote delivery under a service contract with Good-ID Sàrl: we remain the employer, the supervisor and your single point of contract.
Role and background
My experience at Madagascar National Park has allowed me to develop a scientific rigor in species conservation, complemented by expertise in customer relationship management and English-to-French translation gained in the BPO sector. I am proficient in typing, Microsoft Word, and document management tools, ensuring immediate operational efficiency. I am ready to put my skills to work for a demanding European company.
Work Experience
Chat Call Center
January 2025–December 2026 • Business Process Outsourcing (BPO) Company – Madagascar
Managed customer interactions via chat, developing strong proficiency in typing and Microsoft Word to ensure quick and accurate responses. Contributed to the efficiency of customer service by handling a significant volume of requests, thereby improving the user experience. This experience allowed me to acquire fundamental skills in written communication and remote customer relationship management.
Sales Representative and Translator (English)
January 2023–December 2024 • Business Process Outsourcing (BPO) Company – Madagascar
Welcomed and advised customers on products and services, ensuring a clear and comprehensive presentation of offerings. Translated business documents from English to French to ensure smooth and accurate communication with an international client base. Contributed to achieving customer satisfaction goals by providing tailored responses and effectively managing inquiries.
Multi-Service
January 2022–December 2023 • Franck-Service • Madagascar
Ensured the versatility of general services by managing printing, scanning, and data entry to optimize document workflow. Took photographs for internal use, contributing to the quality of visual materials. This multi-skilled approach helped maintain consistent operational efficiency and enabled me to respond quickly to various requests from the teams.
Conservationist (Flora and Fauna)
January 2021–December 2021 • MNP (Madagascar National Park) • Madagascar
As the manager responsible for the conservation and inventory of flora and fauna, I led environmental protection initiatives within the MNP. My role included implementing strategies to preserve natural habitats and rigorously monitoring populations of endangered species. I contributed to the development of standardized inventory protocols, ensuring the reliability of the data collected. These efforts helped strengthen local biodiversity and optimize management plans for protected areas.
Skills
Hard Skills: Customer Relationship Management, English-French Translation, Typing, Document Management, Species Conservation
Soft Skills: Scientific Rigor, Operational Versatility, Written Communication, Organization, Teamwork
Degrees and Training
Bachelor’s Degree in Environmental Science
January 2021–December 2021 • Mahajanga University Institute of Technology and Agronomy (IUTAM)
High School Diploma, Series A2 (Senior Year)
January 2016–December 2016 • FJKM Private High School in Belalona
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 6 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- Customer Service Representative fluent in French and EnglishFrench C1 · English C1 · Ref. 20178
- Trilingual Customer Service Representative (French, English, German)French C1 · English C1 · Ref. 20609
- French and English Teacher / School AdministrationFrench C2 · English C1 · Ref. 20513
- Bilingual French-English Medical Administrative AssistantFrench C1 · English C1 · Ref. 20414
- French/English Customer Support RepresentativeFrench C1 · English C1 · Ref. 20456
- Bilingual (French-English) Customer Support and Administrative SpecialistFrench C2 · English C2 · Ref. 20028
- Customer Service Representative / English InstructorFrench C1 · English C1 · Ref. 20573
- Bilingual Account Manager / BPO Project LeadFrench C1 · English C1 · Ref. 20514
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.