Customer Service Representative fluent in French and English
A skill practised within our “Customer service & administration” team — customer relations, multilingual support, data entry and back-office — by a salaried Good-ID employee, supervised by our project managers. Backed by 4 years of experience, the service is delivered in French (C1) and English (C1). Performed remotely under a service contract with Good-ID Sàrl, the employee's employer and the party responsible for the work delivered.
Role and background
As a specialist in multilingual customer relations, I lead customer engagement strategies in French, English, and Italian, ensuring optimal satisfaction and sustainable growth. With expertise in CRM tools and sales techniques, I am ready to hit the ground running to boost your European and international markets. My professionalism and adaptability are key assets for your success.
Professional Experience
English Teaching
Since 2019 • Private schools and vocational training centers • Madagascar
I taught English to students with diverse backgrounds. I developed and delivered courses tailored to each learner’s educational needs and professional goals. My role also included supporting students’ transition into the workforce by strengthening the language skills necessary for the job market. Through interactive, results-oriented teaching methods, I helped significantly improve the students’ English proficiency. This approach fostered their academic and professional success, resulting in high satisfaction rates and measurable progress.
Bilingual Customer Service, Call Center Operations, Sales, and Moderation
2018–2021 • Business Process Outsourcing (BPO) Company – Madagascar • Madagascar
Working for a French company, I handled all customer interactions via phone, email, and chat, as well as moderating online listings. I worked on the HOMEREZ project, which specializes in the booking and management of vacation rentals. My role involved optimizing customer satisfaction, ensuring the quality of interactions, and providing quick and tailored solutions to customer requests. I actively contributed to increasing the volume of reservations through rigorous follow-up and clear communication. My proactive and results-oriented approach helped build customer loyalty while meeting established sales targets.
Bilingual Translator and Sales Representative
2018–2019 • Car Dealership • Madagascar
After earning my DTS in English, I worked as a bilingual translator and sales representative at a car dealership, collaborating with an Indian partner. I translated conversations between the manager and customers, thereby facilitating communication and sales negotiations. My role also included providing personalized advice and selling cars, as well as managing orders for vehicles imported from India. Through attentive support and smooth communication, I helped enhance customer satisfaction. This approach contributed to the company’s growth and the expansion of its customer base.
Skills
Soft Skills: Sociable, Adaptability, Professionalism, Independence, Creativity
Strengths: Motivated, Organizational Skills, Teamwork
Degrees and Education
Bachelor’s Degree in Business Communication
2025–2025 • Higher Language Institute Alpha University
Advanced Technical Diploma in English
2025–2025 • Higher Language Institute ALPHA
Certificate of Completion (Level B2) in Italian
2025–2025 • ESPRESSO MADAGASCAR
Level AL to Level B2
“Call Center” Training
2025–2025 • ABC SCHOOL
Office Computing Training
2025–2025 • CFPM of Madagascar
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 4 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- Trilingual Customer Service Representative (French, English, German)French C1 · English C1 · Ref. 20609
- French/English Customer Support RepresentativeFrench C1 · English C1 · Ref. 20456
- Customer Service Representative / English InstructorFrench C1 · English C1 · Ref. 20573
- Bilingual (French-English) Customer Support and Administrative SpecialistFrench C2 · English C2 · Ref. 20028
- Account Manager / English-French TranslatorFrench C1 · English C1 · Ref. 20278
- French and English Teacher / School AdministrationFrench C2 · English C1 · Ref. 20513
- Bilingual French-English Medical Administrative AssistantFrench C1 · English C1 · Ref. 20414
- Hospitality Customer Service Representative & Administrative SupportFrench C1 · English C1 · Ref. 20112
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.