Customer Service Representative / English Instructor
A salaried Good-ID employee applies this skill within our “Customer service & administration” unit — customer relations, multilingual support, data entry and back-office — under the supervision of our project managers. The service draws on 6 years in the trade and is delivered in French (C1) and English (C1). Performed remotely under a service contract with Good-ID Sàrl, the employee's employer and the party responsible for the work delivered.
Role and background
Drawing on my experience in sports equipment sales and English instruction, I have mastered the art of tailoring my approach to the specific needs of each individual. I am able to advise a diverse clientele and design personalized educational programs that foster engagement and help students achieve their goals. My ability to work in English (B2 certified) allows me to integrate effectively into an international environment and meet the demands of European markets. I am ready to bring my versatility and energy to your company.
Professional Experience
English Teacher
Since January 2024 • Remote • Madagascar
Designed and taught personalized English courses for students of varying levels, adapting teaching methods to individual needs. Regularly assessed learners’ progress and adjusted curricula to optimize language skill acquisition. Developed interactive and engaging course materials that fostered student engagement and active participation. Contributed to the continuous improvement of students’ performance by building their confidence and autonomy.
Sales Associate
January 2021–December 2023 • Joy Sport Maroantsetra • Maroantsetra
Advised and assisted a diverse customer base in purchasing sports equipment, ensuring a thorough understanding of their needs to offer tailored solutions. Managed the entire sales cycle, from product demonstrations to closing sales, thereby contributing to the achievement of sales targets. Maintain excellent knowledge of inventory and new arrivals to ensure accurate and relevant information for customers. Actively participate in store layout and product display, optimizing the shopping experience.
Skills
Hard Skills: Personalized training, B2C sales techniques, Program design, Proficiency in English (B2), Sales cycle management
Soft Skills: Intercultural adaptability, Customer focus, Sales drive, Engaging communication, Independent teaching ability
Degrees and Training
ENGLISH CERTIFICATE B2
2024–2024 • ITTI Madagascar
BACC
2020–2020 • Avenir High School in Maroantsetra
12.68
CEPE
2013–2013 • Bethesda Primary School in Maroantsetra
14
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 6 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- Customer Service Representative fluent in French and EnglishFrench C1 · English C1 · Ref. 20178
- Trilingual Customer Service Representative (French, English, German)French C1 · English C1 · Ref. 20609
- French/English Customer Support RepresentativeFrench C1 · English C1 · Ref. 20456
- Bilingual Customer Service Representative / Amadeus SupportFrench C1 · English B2 · Ref. 20509
- Account Manager / English-French TranslatorFrench C1 · English C1 · Ref. 20278
- Hospitality Customer Service Representative & Administrative SupportFrench C1 · English C1 · Ref. 20112
- Multichannel Customer Service Representative / Multimedia ProcessingFrench B2 · English B2 · Ref. 20081
- Customer Service Representative / Technical and Administrative SupportFrench B2 · English B2 · Ref. 20061
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.