Multichannel Customer Service Representative / Multimedia Processing
A salaried Good-ID employee applies this skill within our “Customer service & administration” unit — customer relations, multilingual support, data entry and back-office — under the supervision of our project managers. Backed by 5 years of experience, the service is delivered in French (B2) and English (B2). Everything is delivered remotely under a service contract with Good-ID Sàrl, which remains the employer and answers for the result.
Role and background
As a multimedia processing professional, I excel at translating concepts into impactful visual representations, ensuring strict compliance with project requirements. My experience in BPO has enabled me to develop multichannel client management skills and the ability to solve complex problems, particularly for European clients. I am capable of optimizing the quality of deliverables and ensuring continuous operational service.
Professional Experience
Multimedia Production
January 2024 • Freelance • Madagascar
In-depth analysis of client needs to translate concepts into impactful visual representations. Processing digital images and designing rich layouts, ensuring strict compliance with multimedia project specifications. Proactively identifying corrective actions to optimize the quality of deliverables.
Technical Assistant
November 2022–January 2024 • Business Process Outsourcing (BPO) Company – Madagascar
Handled email requests for roadside assistance from a diverse client base, including towing and transportation services. Managed client billing and post-service follow-up, ensuring customer satisfaction. Effectively coordinated the flow of field technicians and optimized scheduling to maintain 24/7 service operations. Contributed to the onboarding and quality monitoring of new employees, ensuring compliance with service standards.
Customer Service Representative
July 2021–October 2022 • Business Process Outsourcing (BPO) Company – Madagascar
Proactively managed customer complaints and after-sales service for a European client base, ensuring the rapid resolution of complex issues (refunds, unpaid bills). Handled multichannel interactions (inbound/outbound calls, LiveChat, emails) to ensure seamless and personalized support. Directly contributed to customer satisfaction through active listening and tailored solutions, strengthening customer loyalty.
Skills
Hard Skills: Multimedia Processing, Multichannel Customer Management, Quality Optimization of Deliverables, Customer Billing Management, Complex Problem Solving
Soft Skills: Customer Needs Analysis, Customer Focus, Proactivity, Multichannel Communication, Attention to Detail
Degrees and Education
High School Diploma (Science Track)
2019 • Lycée Moderne Ampefiloha
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 5 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
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- Hospitality Customer Service Representative & Administrative SupportFrench C1 · English C1 · Ref. 20112
- Client Service Representative / Audio Transcriber & SubtitlerFrench C1 · English B2 · Ref. 20085
- Multichannel Customer Relations Manager / Language LocalizationFrench C1 · English C1 · Ref. 20015
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.