Multichannel Customer Relations Manager / Language Localization
A salaried Good-ID employee applies this skill within our “Customer service & administration” unit — customer relations, multilingual support, data entry and back-office — under the supervision of our project managers. Backed by 3 years of experience, the service is delivered in French (C1) and English (C1). Everything is delivered remotely under a service contract with Good-ID Sàrl, which remains the employer and answers for the result.
Role and background
As a customer relationship manager and language specialist, I lead teams and optimize customer satisfaction for European companies. With expertise in Zendesk and multichannel communication tools, I ensure operational excellence. As a bilingual French-English speaker, I thrive in international environments, delivering immediate added value.
Professional Experience
Audiovisual Translator
Since January 2026 • Business Process Outsourcing (BPO) Company – Madagascar
Translation and adaptation of African TV series from English to French, ensuring that dialogues flow naturally for French-speaking audiences. Editing scripts provided by the agency to optimize the linguistic and cultural quality of audiovisual content. Contributing to the distribution of African productions by ensuring accurate and engaging localization.
Manager
February 2024–March 2025 • Business Process Outsourcing (BPO) Company (BPO) – Madagascar
Supervised a team of customer service representatives, ensuring that performance and quality objectives for French clients were met. Rigorously monitored key performance indicators and proactively implemented corrective actions to optimize operational efficiency. I contributed to the continuous improvement of customer satisfaction and the development of team skills, in line with the requirements of outsourced services.
Bilingual Call Center Agent (FR-EN)
May 2023–February 2024 • Business Process Outsourcing (BPO) Company (BPO) – Madagascar
Assisted French- and English-speaking customers throughout their online buying and selling journeys, providing responsive multichannel support via phone, email, and chat. Used Zendesk to optimize interaction management and ensure a seamless customer experience. Directly contributed to customer satisfaction by effectively resolving issues and providing accurate information, thereby strengthening customer loyalty.
French-Speaking Telephone Surveyor
January 2023–March 2023 • Business Process Outsourcing (BPO) Company – Madagascar • Madagascar
Conducted targeted telephone surveys of French citizens for market research, collecting qualitative and quantitative data on their opinions and consumption habits. Ensured the reliability of the information collected by strictly adhering to survey protocols. Contributed to the enrichment of client databases, providing relevant insights for the development of marketing strategies.
Skills
Hard Skills: Customer Relationship Management, Multichannel Support, Zendesk, Team Management, Language Localization
Soft Skills: Leadership, Adaptability, Intercultural Communication, Customer Focus, Problem Solving
Strengths: Experience working with European clients (France), Fluency in English and French (bilingual), Experience working remotely (freelance)
Degrees and Training
DELF B2
English for Business MOOC
MOOC
Baccalauréat, Series A2
Lycée RMJ
Advanced English A2C
Digital Marketing
Nir'info
Business English
MOOC
Spoken and Written French Courses
Alliance Française
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 3 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- Bilingual International Multichannel Customer Support RepresentativeFrench B2 · English B2 · Ref. 20339
- Customer Relations and Sales Support SpecialistFrench C1 · English C1 · Ref. 20685
- Customer Relations and Administrative ManagerFrench C1 · English B2 · Ref. 20569
- Trilingual Customer Service Representative (French, English, German)French C1 · English C1 · Ref. 20609
- Customer Relations & CX Operations ManagerFrench C1 · English B2 · Ref. 20285
- Customer Service Representative and BPO Back-Office ManagerFrench C1 · English B2 · Ref. 20272
- Head of After-Sales Service and Customer Relations - E-commerceFrench C1 · English C1 · Ref. 20448
- Customer Relations Specialist / Digital Content CreatorFrench C1 · English C1 · Ref. 20324
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.