Customer Relations Specialist / Digital Content Creator

Role and background

As a Generalist Agent and Customer Service Representative, I have developed strong expertise in customer relationship management—from resolving complex issues to upselling—in demanding environments. My background includes digital content creation, graphic design, and self-publishing, complemented by experience in general medicine and medical e-tutoring. I am fluent in English (IELTS 6.5) and can quickly integrate into a European company.

Professional Experience

Generalist Agent

November 2025–March 2026 • Business Process Outsourcing (BPO) Company – Madagascar

Managed a portfolio of inbound and outbound calls for e-commerce clients, providing detailed product information and resolving complex issues. Identified customer needs, proposed tailored solutions, and generated upselling opportunities, contributing to the achievement of qualitative and quantitative goals. Ensured the traceability of customer interactions in the dedicated database, guaranteeing accurate follow-up. Collaborated closely with the South African team to share best practices and optimize processes. Maintained a high level of customer satisfaction and actively participated in brand building.

Customer Service Representative

October 2023–December 2023 • Business Process Outsourcing (BPO) Company – Madagascar

Handled customer interactions with professionalism and empathy, identifying and resolving their issues to significantly improve their satisfaction. Provided clear and accurate information about products and services, helping customers understand them and empowering them to make independent decisions. Guided customers through the ordering process, order tracking, and order modifications, ensuring a seamless experience and on-time delivery. Directly contributed to increased customer satisfaction through proactive and personalized handling of requests.

Online Sales Representative, Content Creator and Social Media Manager, Designer, Self-Published Author (Amazon KDP)

November 2022–November 2025 • Self-employed • Madagascar

Managed the entire sales cycle and customer support for a Malagasy and international client base, responding to inquiries via Facebook, Instagram, and chat, and handling billing and product quality. Effectively resolved complaints using empathy and problem-solving skills, ensuring high customer satisfaction. Designed numerous adult coloring books and custom designs for physical products (T-shirts, mugs) in accordance with Amazon KDP guidelines. Developed a website and engaging visual content for social media, contributing to the creation and marketing of multiple digital and physical products.

French-English-Malagasy Medical E-Tutor

January 2023–June 2023 • Self-employed • Madagascar

Provided linguistic and terminological support to medical interns, aiming to strengthen their command of Malagasy medical terms and cultural nuances. This assignment helped optimize their interpersonal and communication skills with patients. I directly contributed to improving the quality of interactions between healthcare professionals and local communities.

General Practitioner

July 2018–December 2020 • Fianakaviana Masina Anatihazo Isotry Health Center • Anatihazo Isotry

Provided personalized healthcare services by offering detailed and relevant information on the prevention, treatment, and control of communicable diseases. Provided advice on improving well-being, including malnutrition prevention, contraception methods, and childhood vaccinations. Actively contributed to patients’ health education, thereby strengthening their autonomy in addressing public health issues.

National Secretary

January 2011–January 2013 • Ambohidahy Christian Health Circle • Ambohidahy

Managed the administrative and logistical operations of the association, including organizing multidisciplinary debates on abortion and overseeing fundraising efforts. Coordinated the planning and execution of sports and medical events, as well as the fair distribution of supplies. Established a medical study group to strengthen collaboration between professionals and students. Kept administrators informed and managed the organization of files and databases. Prepared reports and presentations, and organized meetings, contributing to the smooth running of operations and the achievement of the organization’s goals.

Package Counter Clerk

October 2010–January 2011 • Shoprite • Talatamaty

Ensured the efficient management of parcel flows and customer orders, guaranteeing personalized service and transparent communication within the shopping center. Contributed to the smooth running of daily operations by effectively organizing the receiving and distribution processes. Maintained a high level of customer satisfaction through proactive communication and prompt resolution of inquiries.

Internship at Several University Hospitals (UTH)

December 2009–December 2009 • Itaosy CHD II Gynecology and Obstetrics Health Center • Madagascar

Actively contributed to patient care within the gynecology and obstetrics department, gaining valuable hands-on experience. Participated in the medical management and monitoring of pregnancies, as well as assisting during childbirth. Applied standard hospital protocols to ensure patient safety and well-being. This immersive experience allowed me to develop essential clinical skills and a deep understanding of maternal health issues.

Intern at several University Hospitals (UTH)

November 2009–November 2009 • Ravoahangy Andrianavalona Hospital • Madagascar

Actively contributed to emergency care and surgical resuscitation within the department, gaining essential practical experience in managing critical situations. Assisted the medical team in patient care, the implementation of emergency protocols, and immediate postoperative monitoring. This hands-on experience allowed me to develop fundamental clinical skills and a deep understanding of hospital dynamics in emergency settings.

Intern at numerous University Hospitals (UTH)

From 2009 to 2017 • HJRA, Ambohimiandra Pediatric Hospital, Tsaralalàna, Befelatanana / Befelatanana Obstetrics and Gynecology Hospital, “Pavillon Sainte Fleur Ampefiloha” / Institute of Public Health: “DUMLT-IHS Analakely,” “CSB II Ampasanimalo” • Madagascar

Provided medical care and follow-up for patients in various hospital departments, including visceral surgery, pediatrics, obstetrics, and gynecology, as well as public health. Actively participated in diagnostics, treatments, and emergency management, contributing to the continuous improvement of the quality of care. Developed versatile clinical expertise and the ability to adapt quickly to different medical environments. Worked closely with healthcare teams to ensure effective coordination of patient care pathways.

Skills

Hard Skills: Customer Relationship Management, Digital Content Creation, Graphic Design, Up-selling, Public Health

Soft Skills: Problem Solving, Intercultural Communication, Customer Empathy, Adaptability, Independence

Strengths: Proficiency in remote customer relations; Experience working with international clients; Academic IELTS Certificate 6.5/9 (7.5/9 in speaking).

Degrees and Education

Doctor of Medicine

2011–2017 • University of Antananarivo

Awarded the Doctor of Medicine degree with highest honors.

In-depth knowledge of the basic sciences, providing a solid understanding of scientific methods and practical medical work in the fields of Public Health, Pediatrics, Obstetrics and Gynecology, Internal Medicine, and Surgery.

High School Diploma (Section D)

2005–2008 • Jean Joseph RABEARIVELO High School

Earned a High School Diploma (Section D) with a grade of 70–80%.

Good grades in Natural Sciences: 73/80, and in General Mathematics: 61/80.

At a glance

Field of expertise

Customer service & administration

Experience

8 years of experience

Working languages

French · C1English · C1

Tools and software in use

Amazon KDP — 3 yearsCanva — 3 yearsFacebook — 3 yearsInstagram — 3 years

Markets covered

SwitzerlandFranceBelgiumUnited KingdomUnited StatesCanada