International Customer Relations and Administrative Support Specialist

Role and background

With a dual degree in Economics and International Law, my work focuses on BPO sales management, financial analysis, and account management for demanding markets, particularly in France and Switzerland. My background in banking and sales outsourcing has given me a thorough mastery of risk assessment, CRM monitoring, and strategic reporting. Ready to hit the ground running, I bring European companies seamless execution capabilities and a results-oriented mindset aligned with the strictest international standards.

Professional Experience

FEE

2025–2025 • WS (Work & Sleep Program) • Madagascar

Daily supervision of participants with the mission of ensuring strict adherence to established rules and procedures. Proactive coordination of day-to-day operations and effective management of unforeseen events to ensure business continuity in the field. Prepared and submitted accurate reports to management to provide optimal visibility into operational progress and support decision-making. These efforts helped maintain a structured environment and ensured the program’s overall smooth operation.

Customer Relations Manager

2025–2025 • Asia Afrique Hotel • Madagascar

Provided personalized care and support to a demanding international clientele by leveraging multilingual communication skills. Manage daily guest reception and the comprehensive handling of requests and complaints to ensure a high level of satisfaction. Proactively analyze customer feedback and suggestions to identify areas for operational improvement. Implement concrete adjustments and improvements to service quality to optimize the overall guest experience and strengthen customer loyalty.

Food & Beverage Server

2024–2024 • Asia Afrique Hotel • Madagascar

Be responsible for welcoming guests, providing recommendations, and delivering comprehensive food and beverage service to offer a refined experience to the establishment’s clientele. Ensure that each service runs smoothly with rigor, discretion, and professionalism, anticipating guests’ needs. Maintain constant attention to operational details to ensure compliance with the high standards of front-of-house service. Actively contribute to maintaining a level of excellence and optimal customer satisfaction through proactive listening and a keen sense of customer relations.

Customer Relations Manager

2023–2023 • Maritime/Hospitality Sector • Madagascar

Oversaw all meal distribution operations and managed kitchen workflow to ensure service excellence and efficiency. Coordinated daily with culinary teams to ensure consistent service quality and strict adherence to established standards. Managed operational oversight during each service to optimize the efficiency of distribution channels and ensure ongoing customer satisfaction.

Accounting Intern

2023–2023 • SIPEM Bank • Madagascar

Responsible for entering and verifying daily accounting transactions to ensure the accuracy of the branch’s bookkeeping. Actively contributed to the management and rigorous monitoring of financial flows and customer files, ensuring the reliability of the accounts and compliance with current banking procedures. Provided ongoing support to the finance team to ensure the smooth processing of transactions and the optimization of day-to-day operational monitoring.

Supervisor

2022–2023 • FID (Development Intervention Fund) • Madagascar

Operational management and rigorous on-the-ground monitoring of development projects, ensuring strict compliance of activities with established organizational guidelines. Ongoing coordination with local communities and beneficiaries to ensure smooth implementation tailored to on-the-ground needs. Preparation of regular and detailed progress reports for various stakeholders to ensure transparency of activities and optimize tracking of deliverables.

Multiple Positions (Guide, Cashier & Receptionist, Steward, Tailor, Dance Instructor)

2021–2022 • Various establishments • Madagascar

Handled a variety of tasks combining customer service, logistics, and supervision within hospitality and service establishments. Responsible for managing cash register operations, financial flows, and customer reception, while coordinating supplies and rigorously monitoring inventory. Led guided cultural tours for an international audience and taught technical and choreographic skills in ballroom dancing. Handcrafted custom-made outfits and costumes according to client specifications. This versatility ensured high-quality service, smooth logistics management, and full satisfaction among diverse audiences.

Sales Manager

2020–2022 • Business Process Outsourcing (BPO) Company – Madagascar

Clients: French and Swiss companies

Oversaw sales operations and implemented targeted sales strategies to maximize revenue and accelerate growth in international markets. Managed, provided ongoing training, and developed the sales team’s skills in managing proposals and remote sales techniques. Developed and rigorously monitored the client portfolio to strengthen customer relationships and optimize retention rates. Conducted in-depth competitive analyses and market intelligence to identify new opportunities. This strategic and operational management led to a significant increase in sales performance while sustainably strengthening customer loyalty.

Banking Intern

2019–2020 • SIPEM Bank & BFV • Madagascar

Actively participated in daily banking operations and the management of financial services alongside the existing teams. Handled customer service for account openings, processed routine requests, and securely executed financial transactions. Directly contributed to the analysis of credit applications through creditworthiness assessments and rigorous evaluation of borrowers’ financial risks. Provided ongoing support to advisors to ensure operational compliance and optimize the quality of customer service.

Skills

Hard Skills: BPO Sales Management, Financial Analysis & Credit Risk, Portfolio Management & Key Account Management, Project Coordination & Reporting, Customer Relationship Management (CRM)

Soft Skills: Results-oriented, Leadership & Team Management, Cross-cultural competence, Strategic negotiation, Strong commitment to customer service

Strengths: Certification in financial education and wealth management principles; Sales experience within an international organization (Ferber Enterprise)

Degrees and Education

Master’s Degree in Economics

2021–2023 • University

Master’s Degree in Public International Law

2017–2019 • CNTEMAD

Bachelor’s Degree in Economics and Management

2017–2020 • University

Bachelor’s Degree in Law

2017–2017 • CNTEMAD

Technical High School Diploma

2016–2016 • Technical High School

High School Diploma, Series D (Science)

2015–2015 • Laurent Botokeky High School

Training in Financial Literacy

Certified in Financial Education and Wealth Management Principles

At a glance

Field of expertise

Customer service & administration

Experience

3 years of experience

Working languages

French · C1English · B2

Tools and software in use

Microsoft Office — 3 years

Markets covered

SwitzerlandFrance