Administrative Assistant and Customer Support

Role and background

As a versatile professional in administration and customer support, I oversee operational efficiency and compliance with financial processes. With expertise in problem-solving and workflow optimization, I ensure reliable results and high customer satisfaction. My adaptability and attention to detail are valuable assets for any demanding European company.

Professional Experience

Back Office Manager

Since January 2025 • Wordline • Madagascar

In the international financial services and payments sector, I oversaw back-office operations, managing transaction reconciliations, resolving discrepancies, and ensuring compliance.

I coordinated the finance and audit teams to ensure discrepancies were processed efficiently and on time.

I also helped implement process improvements to increase the accuracy of reconciliations.

These efforts strengthened compliance, reduced processing errors, and optimized the reliability of financial transactions, while supporting the team’s overall performance.

English Teacher & Language School Director

January 2022–March 2024 • SKY Hi Madagascar • Madagascar

In the education sector in Madagascar, I taught children, teenagers, and adults while overseeing school activities and planning curriculum.

I developed educational programs and support initiatives to assist students in their learning.

My role included supervising teaching staff, organizing school activities, and regularly monitoring students’ progress.

These efforts helped improve academic performance, optimize school management, and enhance overall educational effectiveness.

Front Desk Clerk

December 2019–October 2020 • Relais des Plateaux—4-Star Hotel and Spa • Madagascar

In the hospitality and restaurant industry in Madagascar, I welcomed guests, managed reservations, and handled requests while coordinating communication between the various departments.

I optimized the check-in process to improve the guest experience and streamline operations.

My role included managing the front desk, providing customer service, and handling day-to-day administrative tasks.

These responsibilities helped increase customer satisfaction, boost team efficiency, and ensure a consistently high level of service.

Seasonal Server

September 2018–November 2018 • Le Soleil des Tsingy Lodge - 3 stars • Madagascar

In the hospitality and food service industry in Madagascar, I served food and beverages while attending to guests and maintaining the cleanliness of the dining room.

I contributed to sales promotion by strategically highlighting certain dishes and beverages.

My role involved taking accurate orders, providing customer service, and working closely with the kitchen and dining room staff.

These efforts resulted in positive customer feedback and increased revenue, while ensuring a high-quality customer experience.

Customer Service Assistant – Internship

May 2017–August 2027 • BRED Madagascar • Madagascar

In the banking and financial services sector in Madagascar, I assisted customers with their inquiries while helping to manage accounts and process transactions.

I handled customer inquiries, updated data, and provided daily administrative support.

By contributing to initiatives aimed at improving customer service, I helped increase customer satisfaction and optimize operational efficiency.

My role helped ensure smooth operations and high-quality service within the institution.

Customer Service Assistant – Internship

January 2018–April 2018 • State Bank of Mauritius • Madagascar

In the banking and financial services sector in Madagascar, I assisted customers with their inquiries while helping to manage accounts and process transactions.

I supported tellers in daily operations, including cash deposits and withdrawals, transfers, and cash management.

My role included handling customer requests, updating and tracking data, and providing administrative support.

By participating in initiatives to improve customer service, I helped increase customer satisfaction, improve operational efficiency, and ensure smooth counter operations.

Skills

Soft Skills: Customer-focused, Effective communication, Problem-solving skills, Adaptability, Teamwork and collaboration

Strengths: Committed to service excellence and customer satisfaction, Clear, precise, and professional—including in interactions with international customers, Quickly identifies and effectively resolves customer requests., Flexible in handling new situations and diverse cultures., Proficiency in multiple languages to overcome communication barriers., Works well with colleagues and other departments., Effectively prioritizes tasks to address requests in a timely manner., Meticulous handling of customer and administrative data.

Education and Training

Marketing

2015–2017 • IMGAM University

High School Diploma

St. Jean Baptiste de la Salle High School

At a glance

Field of expertise

Customer service & administration

Experience

4 years of experience

Working languages

French · B2English · C1

Tools and software in use

Canva — 4 yearsMicrosoft Office — 10 years

Markets covered

France