Administrative Assistant and Omnichannel Customer Relations Specialist
A salaried Good-ID employee applies this skill within our “Customer service & administration” unit — customer relations, multilingual support, data entry and back-office — under the supervision of our project managers. The service draws on 8 years in the trade and is delivered in French (C1) and English (B2). Everything is delivered remotely under a service contract with Good-ID Sàrl, which remains the employer and answers for the result.
Role and background
From rental management to e-commerce customer relations on demanding marketplaces, I handle the administrative and operational management of your business workflows. My background combines thorough case management, logistics coordination, and quality control using tools such as Zendesk, HubSpot, and Doctolib. Capable of handling complex requests in both French and English according to international standards, I provide companies with immediate, structured support focused on service excellence.
Professional Experience
Virtual Assistant in Rental Management – Freelance
January 2024–July 2026 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French companies
Full management of the administrative aspects of properties under management to optimize the rental process. Responsible for publishing real estate listings, conducting rigorous credit checks on applicants, and drafting residential leases in accordance with regulations. Seamlessly and continuously coordinated communication between landlords and tenants to ensure responsive customer service and secure day-to-day rental management.
Medical Virtual Assistant – Freelance
March 2023–September 2025 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French companies
Remote handling of incoming calls and meticulous management of medical schedules to ensure continuity of care and a seamless patient experience. Entry, updating, and secure management of medical records via Doctolib and Teambox. Drafting, formatting, and prompt transmission of medical reports and correspondence to practitioners and contacts. Effective appointment coordination and reliable administrative follow-up, in accordance with healthcare professionals’ requirements.
E-commerce Call Center Agent / 3 Suisses & Shopinvest
September 2020–February 2023 • Business Process Outsourcing (BPO) company – Madagascar
Clients: French companies
Omnichannel customer relationship management (inbound/outbound calls, emails, chat) for 3 Suisses and Shopinvest accounts. Operational tracking of orders, rigorous handling of complaints, and customer support in strict compliance with internal procedures. Management of product returns in coordination with Mondial Relay, Colis Privé, and GLS. Administrative and financial processing of check payments (sorting, recording, and tracking on a dashboard for collection). Overseeing after-sales service and customer interactions on marketplaces such as Amazon, Cdiscount, and BUT.
Quality Coach
November 2019–July 2020 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French companies
Oversaw continuous improvement of operational performance through rigorous evaluation of customer interactions and the conduct of regular customer feedback audits. Facilitated individual and group debriefing sessions to develop skills and reinforce adherence to service standards. Developed and analyzed weekly and monthly dashboards to track KPIs for management. Maintained a high level of excellence and ensured compliance with service standards.
Customer Service Representative / Deliveroo
January 2018–October 2019 • Business Process Outsourcing (BPO) company – Madagascar
Clients: French companies
Handled incoming multichannel interactions (calls, emails, chat) to ensure responsive, high-quality customer service for the French market. Coordinated logistics flows in real time by facilitating direct connections between partner restaurants and delivery drivers in the field. Promptly processed requests and resolved operational issues related to orders to optimize the user experience and streamline deliveries.
Skills
Hard Skills: Multichannel customer relations, Operational support, Rental management, Medical administrative assistance, Complaint management
Soft Skills: Attention to detail, Independence, Responsiveness, Versatility, Drive
Strengths: Versatile, Responsive, Driven, Independent
Degrees and Training
English Language Training
September 2017–October 2017 • ALPHA School
Bachelor’s Degree in Paramedical Studies
July 2014–September 2017 • ESPM Itaosy
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 8 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- International Customer Relations and Administrative Support SpecialistFrench C1 · English B2 · Ref. 20599
- Customer Relations and Administrative ManagerFrench C1 · English B2 · Ref. 20569
- Multilingual Customer Relations and Administrative Support SpecialistFrench C1 · English C1 · Ref. 20137
- Sales and Administrative Assistant / Customer ServiceFrench C1 · English C1 · Ref. 20274
- B2B Customer Relations and Technical Support SpecialistFrench B2 · English B2 · Ref. 20621
- Customer Relations Specialist - Emergency Management and Inbound Call HandlingFrench C1 · English B2 · Ref. 20588
- Customer Relations and Sales Support SpecialistFrench C1 · English C1 · Ref. 20685
- Bilingual (French-English) Customer Support and Administrative SpecialistFrench C2 · English C2 · Ref. 20028
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.