Translator, administrative assistant, and customer support representative
A salaried Good-ID employee applies this skill within our “Customer service & administration” unit — customer relations, multilingual support, data entry and back-office — under the supervision of our project managers. The service draws on 7 years in the trade and is delivered in French (C1) and English (C1). Performed remotely under a service contract with Good-ID Sàrl, the employee's employer and the party responsible for the work delivered.
Role and background
As a versatile specialist in virtual assistance and translation, I oversee administrative optimization and multilingual customer support (fluent in English) for European companies. With expertise in Google Suite, WordPress, and AI tools, I deliver immediate operational excellence, ensuring strategic added value and seamless international communication.
Professional Experience
Translator / Interpreter
Since 2024 • Missions Étrangères de Paris (MEP) • Madagascar
Providing accurate and culturally appropriate translations between French, English, and Malagasy for clients in the scientific research sector, ensuring terminological accuracy, adaptation to the target audience, the translation of more than four scientific works, and rigorous quality control in accordance with academic and editorial standards.
Quality Assurance Analyst
2019–2024 • Qualitest Group • Madagascar
Conducted manual and automated testing to ensure the quality of software deliveries to U.S. clients in the IT sector; identified and documented critical defects using advanced tools; closely collaborating with the project manager through international communication, and contributing to major projects such as Oculus Quest and Google by applying strict testing methodologies to achieve high standards of performance and usability
Virtual Executive Assistant
2017–2018 • Business Process Outsourcing (BPO) Company – Madagascar
Provided comprehensive support to an executive based in Belgium, including calendar management, scheduling appointments, organizing meetings and travel, preparing professional documents, securely managing confidential information, performing various administrative tasks (translation, transcription, WordPress content entry, HR management, pay stubs, follow-ups, and reservations), and maintaining smooth communication with international clients and partners.
Skills
Hard Skills: Translation: EN > FR | FR > EN, Software Testing: manual & automated, Excellent computer skills, Virtual Administration & Support: calendar management, task organization, project tracking, International Experience: collaboration with clients and companies in Belgium and France
Soft Skills: Professional, Adaptable, Results-oriented, Reliable, Flexible
Strengths: Excellent organizational skills, Sense of responsibility, Self-confidence
Degrees and Training
Bachelor’s Degree in Specialized English (Business English)
2012–2015 • University of Antananarivo
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 7 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- Administrative Assistant and Customer SupportFrench B2 · English C1 · Ref. 20510
- Multilingual Customer Relations and Administrative Support SpecialistFrench C1 · English C1 · Ref. 20137
- Hospitality Customer Service Representative & Administrative SupportFrench C1 · English C1 · Ref. 20112
- Bilingual (French-English) Customer Support and Administrative SpecialistFrench C2 · English C2 · Ref. 20028
- International Customer Relations and Administrative Support SpecialistFrench C1 · English B2 · Ref. 20599
- Customer Service Representative / Technical and Administrative SupportFrench B2 · English B2 · Ref. 20061
- Multilingual IT Mobility Support Technician / Customer Service RepresentativeFrench C1 · English C1 · Ref. 20393
- Sales and Administrative Assistant / Customer ServiceFrench C1 · English C1 · Ref. 20274
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.