International Customer Relations Specialist for Tourism and Telecommunications
A skill practised within our “Customer service & administration” team — customer relations, multilingual support, data entry and back-office — by a salaried Good-ID employee, supervised by our project managers. Backed by 5 years of experience, the service is delivered in French (C2) and English (C1). Remote delivery under a service contract with Good-ID Sàrl: we remain the employer, the supervisor and your single point of contract.
Role and background
As a Tourism Customer Relations Representative, I provide support to French customers traveling internationally, coordinating operations with local partners. My expertise in bilingual reservation support and telecom technical support enables me to handle complex situations, ensuring a high level of customer satisfaction. I am proficient in CRM tools and escalation procedures and am ready to bring immediate value to a European company.
Professional Experience
Tourism Customer Relations Specialist
Since February 2024 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French companies
Welcomed and assisted French clients traveling internationally, ensuring a seamless and positive customer experience. Coordinated effectively with local partners to ensure the smooth execution of trips, contributing to customer satisfaction. Handled complaints and emergencies promptly and professionally, minimizing negative impacts. Wrote daily reports and briefings, ensuring precise monitoring of operations and transparent communication.
Bilingual (FR/EN) Reservations Support Agent
August 2023–January 2024 • Business Process Outsourcing (BPO) Company – Madagascar
Ensured the thorough and reliable processing of hotel reservations for an international clientele, guaranteeing a seamless customer experience. Managed relationships with suppliers, including administrative follow-up, invoicing, and payment coordination, thereby optimizing operational processes. Proactively identified and resolved reservation discrepancies, contributing to customer satisfaction and reducing disputes.
Telecom Customer Support Technician
March 2020–December 2021 • Business Process Outsourcing (BPO) Company – Madagascar
Provided remote technical support for ADSL, Fiber, TV, and VoIP services for major telecom operators, ensuring efficient incident resolution. Maintained a high customer satisfaction rate and consistently met service level agreement (SLA) targets. Accurately documented support interactions in the internal CRM system, contributing to the continuous improvement of knowledge bases. Mastered multichannel support tools and rigorously applied escalation procedures, thereby optimizing the management of complex requests.
Skills
Hard Skills: International Customer Support, Operational Coordination, CRM Management, Bilingual Reservations Support, Telecom Technical Support
Soft Skills: Problem Solving, Intercultural Communication, Emergency Management, Customer Focus, Proactivity
Strengths: Proven experience working with French clients, Experience with remote work
Degrees and Training
First Year of Bachelor’s Degree – Sociology
University of Antananarivo
A2 Baccalaureate (Literary Track)
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 5 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- International Customer Relations and Administrative Support SpecialistFrench C1 · English B2 · Ref. 20599
- Customer Relations and Sales Support SpecialistFrench C1 · English C1 · Ref. 20685
- Multilingual Customer Relations and Administrative Support SpecialistFrench C1 · English C1 · Ref. 20137
- Telecommunications | Customer Relationship ManagementFrench C2 · English B2 · Ref. 20217
- Customer Relations Specialist - Emergency Management and Inbound Call HandlingFrench C1 · English B2 · Ref. 20588
- Administrative Assistant and Omnichannel Customer Relations SpecialistFrench C1 · English B2 · Ref. 20624
- B2B Customer Relations and Technical Support SpecialistFrench B2 · English B2 · Ref. 20621
- Trilingual Customer Service Representative (French, English, German)French C1 · English C1 · Ref. 20609
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.