Customer Relations Specialist – Dispute Resolution and Compliance
A skill practised within our “Customer service & administration” team — customer relations, multilingual support, data entry and back-office — by a salaried Good-ID employee, supervised by our project managers. With 2 years of hands-on practice, the service is delivered in French (C1) and English (B2). Everything is delivered remotely under a service contract with Good-ID Sàrl, which remains the employer and answers for the result.
Role and background
From managing regulated banking operations to resolving e-commerce disputes and technical issues, I ensure a rigorous and high-quality approach to customer service. My background in private law, combined with my experience in demanding BPO environments, enables me to strictly adhere to your business processes while ensuring a high level of satisfaction. Focused on results and compliance with European service KPIs, I handle complex cases with patience and clarity to build customer loyalty from the very first interaction.
Professional Experience
Customer Service Representative – Banking Services
2026–2026 • Business Process Outsourcing (BPO) Company – Madagascar
Efficiently handled and processed customer inquiries regarding routine banking transactions and services. Rigorously applied quality standards and established procedures in every interaction to ensure an optimal and compliant customer experience. Proactively identified areas for optimization to actively contribute to the continuous improvement of processes and service quality. Maintained a high standard of customer service and operational excellence to enhance customer satisfaction and loyalty.
Customer Service Representative – Technical Support
From 2023 to 2023 • Business Process Outsourcing (BPO) Company – Madagascar
Responsible for remotely diagnosing and resolving technical issues related to internet and mobile services. Assisting users involves providing clear, step-by-step guidance while maintaining structured communication to effectively defuse complex situations under pressure. Rigorous application of technical procedures and strict adherence to quality standards ensure a methodical handling of requests, thereby guaranteeing customer satisfaction and the operational efficiency of interventions.
Customer Service Representative – E-commerce
2021–2023 • Business Process Outsourcing (BPO) Company – Madagascar
Full management of the online order lifecycle, including delivery tracking, complaint handling, and personalized dispute resolution. Constantly monitored compliance with service commitments through rigorous tracking of key performance indicators, particularly regarding response times, the quality of interactions, and customer satisfaction. Quickly mastered business tools and internal procedures to ensure efficient handling of requests. Directly contribute to customer retention by delivering a seamless, responsive experience focused on finding sustainable solutions.
Skills
Hard Skills: Customer Relationship Management (CRM), Dispute & Complaint Resolution, Compliance & Banking Procedures, Technical Diagnosis & Support (Level 1/Level 2), KPI & Service Quality Management
Soft Skills: Stress Management & Conflict Resolution, Clear and Assertive Communication, Rigorous and Detail-Oriented, Solution- and Results-Oriented, Operational Adaptability
Strengths: Experienced customer service representative since 2021, Specialized in e-commerce, technical support, and banking services, Analytical mindset, Strong commitment to quality, Contributes to continuous improvement and team skill development
Degrees and Training
Master’s 1 – Applied Private Law
University of Antananarivo
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 2 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- Customer Relations Specialist - Emergency Management and Inbound Call HandlingFrench C1 · English B2 · Ref. 20588
- Customer Relations and Administrative ManagerFrench C1 · English B2 · Ref. 20569
- Back-Office Manager, Administrative Compliance and Customer SupportFrench B2 · English B2 · Ref. 20177
- B2C Customer Relationship Manager / Insurance Contract ManagementFrench C1 · English B2 · Ref. 20421
- Telecommunications | Customer Relationship ManagementFrench C2 · English B2 · Ref. 20217
- International Customer Relations and Administrative Support SpecialistFrench C1 · English B2 · Ref. 20599
- Customer Relations and User Journey Optimization SpecialistFrench C1 · English B2 · Ref. 20031
- B2B Customer Relations and Technical Support SpecialistFrench B2 · English B2 · Ref. 20621
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.