B2B Outsourcing & Customer Relations Specialist
This know-how belongs to our “Customer service & administration” expertise (customer relations, multilingual support, data entry and back-office). It is carried out by a salaried Good-ID employee, supervised by our project managers. Backed by 5 years of experience, the service is delivered in French (C1) and English (C1). Remote delivery under a service contract with Good-ID Sàrl: we remain the employer, the supervisor and your single point of contract.
Role and background
As an Outsourcing Specialist, I excel at gathering and strategically analyzing information on public procurement markets to build decision-making knowledge bases. My background in BPO has enabled me to develop expertise in managing demanding client relationships and optimizing processes. I am proficient in using a variety of software programs and can quickly integrate into a team to contribute to the performance of a European company.
Professional Experience
Outsourcing Specialist
October 2023–February 2026 • Business Process Outsourcing (BPO) Company – Madagascar
Contacted public contract awardees to gather detailed information on ongoing projects. Analyzed and synthesized the collected data to build a strategic knowledge base for the company. Helped optimize competitive intelligence processes and the identification of new business opportunities. Ensured smooth and professional communication with external contacts, guaranteeing the reliability of the information obtained.
Senior Account Manager
October 2022–March 2025 • Business Process Outsourcing (BPO) Company – Madagascar
Managed a portfolio of demanding clients, providing personalized service and proactively addressing their complex requests. I optimized customer satisfaction by accurately identifying their needs and effectively directing them to the appropriate departments, thereby contributing to customer loyalty. My efforts helped maintain a high level of satisfaction, which is essential for the company’s reputation and customer retention.
Video Annotator
April 2021–August 2022 • Business Process Outsourcing (BPO) Company – Madagascar
Processed and labeled thousands of video clips for artificial intelligence projects, ensuring the quality and accuracy of training data. Applied strict annotation protocols to optimize the performance of visual recognition algorithms. Contributed to the continuous improvement of processes by identifying complex cases and proposing solutions. Maintained a high level of productivity, consistently meeting daily and weekly goals.
Security Agent at Air Cargo Service
February 2020–April 2020 • Air Cargo Service Madagascar • Madagascar
Conducted rigorous inspections and screening of baggage and passengers, ensuring compliance with aviation security protocols. Conducted in-depth explosive trace detection (ETD) checks to prevent any risks. Systematically verified packages and air waybills, contributing to the smooth flow and security of logistics operations.
Skills
Hard Skills: Strategic Analysis, Competitive Intelligence, BPO Management, Process Optimization, B2B Customer Relations
Soft Skills: Strategic Communication, Analytical Thinking, Proactivity, Adaptability, Problem Solving
Strengths: Experience working with outsourcing clients
Degrees and Training
Vocational Certificate in Accounting and Management
2018–2018
High School Diploma
2017–2017
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 5 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- B2B Customer Relations and Technical Support SpecialistFrench B2 · English B2 · Ref. 20621
- Customer Relations and Sales Support SpecialistFrench C1 · English C1 · Ref. 20685
- Customer Relations Specialist / Digital Content CreatorFrench C1 · English C1 · Ref. 20324
- International Customer Relations Specialist for Tourism and TelecommunicationsFrench C2 · English C1 · Ref. 20358
- Multilingual Customer Relations and Administrative Support SpecialistFrench C1 · English C1 · Ref. 20137
- Customer Relations & Business Administration SpecialistFrench C1 · English C1 · Ref. 20097
- Senior Sales Representative & Bilingual Customer Service SpecialistFrench C1 · English C1 · Ref. 20342
- Customer Relations Specialist - Emergency Management and Inbound Call HandlingFrench C1 · English B2 · Ref. 20588
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.