Customer Relations & Business Administration Specialist

Role and background

As a specialist in customer relations and business administration, I optimize operational performance and accounts receivable collection in the telecommunications industry. Proficient in Microsoft Office and multimedia tools, I am known for my integrity and team spirit. I am immediately available to work for European companies and am able to communicate in English in international settings.

Professional Experience

Collections Manager

October 2024–March 2025 • Orange Madagascar

In the telecommunications sector in Madagascar, I managed the collection of payments for SMS, call, and internet subscriptions from institutional clients, particularly government agencies.

As part of managing collections for businesses, I helped optimize procedures and rigorously track payments.

My role within the task force involved coordinating actions, tracking customer accounts, and quickly resolving delinquency issues.

These efforts helped improve the collection rate and strengthen the company’s operational performance.

Internship and Customer Service

2017 • TELMA • Madagascar

In the telecommunications sector in Madagascar, I assisted customers with retrieving their phone numbers and managing their M Vola accounts.

As a customer service representative at a retail location, I provided personalized support, guided customers through their processes, and efficiently resolved their requests.

My role also included managing relationships with individual customers and optimizing the customer experience.

These responsibilities helped improve customer satisfaction and strengthen users’ trust and loyalty toward the company’s services.

Accounting Internship and Training

July 2015–September 2015 • TOYOTA Rasseta • Madagascar

In the automotive sector in Madagascar, I assisted with accounting operations by recording the company’s transactions in an Excel spreadsheet.

As an intern, I helped maintain and verify the accounts while supporting the team in the day-to-day monitoring of financial operations.

This experience allowed me to develop my skills in accounting, data organization, and administrative precision.

My work helped ensure the reliability of the records and strengthened the smooth operation of the accounting department.

Observation and Introductory Internship in Sales and Retail

July 2014–August 2014 • LUXOR Behoririka • Madagascar

In the sector of purchasing and reselling sports equipment and office furniture in Madagascar, I participated in the marketing and sale of office furniture.

As an intern, I assisted the sales team in greeting customers, presenting products, and following up on sales.

This experience allowed me to develop my skills in customer relations, negotiation, and sales organization.

My involvement helped support sales activities and strengthen the company’s overall performance.

Skills

Hard Skills: Project Management, Entrepreneurship, Sales, Accounting, Data Organization

Soft Skills: Creative, Sociable, Law, Confidence, Team Spirit

Degrees and Education

Master’s Degree in Business Administration

2018–2019 • Institut Supérieur Saint Michel Itaosy (I.S.S.M.I.)

Graduate Program: Business Administration

Professional Bachelor’s Degree in Management

2018–2018 • Institut Supérieur Saint Michel Itaosy (I.S.S.M.I.)

Undergraduate Program: Entrepreneurship and Management

Advanced Technician Diploma (DTS) in Management

2011–2011 • Institut Supérieur Saint Michel Itaosy (I.S.S.M.I.)

High School Diploma (Baccalauréat), “D” track

From 2011 to 2011 • Saint Michel Itaosy Catholic High School

General Education Track: Science

At a glance

Field of expertise

Customer service & administration

Experience

2 years of experience

Working languages

French · C1English · C1

Tools and software in use

Sage Saari — 12 yearsOffice — 12 yearsfruityloops — 15 yearsMovie Maker — 10 years

Markets covered

France