Client Service Representative / Audio Transcriber & Subtitler

Role and background

Drawing on my experience in BPO in Madagascar, I have developed expertise in audio transcription and subtitling, ensuring the accuracy and accessibility of content. My career includes managing B2B/B2C client portfolios and conducting surveys, which have honed my communication and negotiation skills. I also have extensive experience in hotel management, from inventory logistics to overnight guest reception, ensuring safety and guest satisfaction. My attention to detail and adaptability allow me to hit the ground running on demanding projects.

Professional Experience

Audio Transcriptionist and Subtitler

Since January 2023 • Business Process Outsourcing (BPO) Company – Madagascar

Producing accurate audio transcriptions and subtitles that meet quality standards for various client projects. Ensuring content accuracy and timing synchronization, contributing to media accessibility. Rigorous application of project-specific guidelines to ensure client satisfaction.

Sales Consultant

January 2021–December 2023 • Business Process Outsourcing (BPO) Company – Madagascar

Managed a portfolio of B2B and B2C clients for outsourcing services, with a focus on satisfaction and retention. Proactively identified client needs and proposed tailored solutions, contributing to the achievement of sales targets. Negotiated and monitored contracts, ensuring a lasting and successful client relationship. Participated in the continuous improvement of sales and customer support processes.

B2B and B2C Telemarketer

January 2019–December 2021 • Business Process Outsourcing (BPO) Company (BPO) – Madagascar

Conducted B2B and B2C telephone surveys, collecting qualitative and quantitative data from a wide range of respondents. Rigorously followed survey scripts and protocols to ensure the reliability of the information gathered. Contributed to enriching customer databases and analyzing consumer trends. Actively participated in meeting daily production targets, with an average completion rate of 90% of assigned surveys.

Inventory Manager, Manager, and Night Receptionist

January 2018–December 2019 • Vola Lavanono Hotel • Madagascar

Managed the hotel’s entire inventory, including physical inventory counts, receiving, and quality control of deliveries, ensuring constant product availability and minimizing losses. Managed nighttime guest reception, check-ins, and check-outs, as well as resolving guest requests, helping to maintain a high level of customer satisfaction. Responsible for the security of the premises and property during the night through regular patrols and access monitoring. Optimized the processes for organizing and tracking merchandise, reducing search times and improving traceability.

Front Desk Clerk and Night Watchman (video surveillance); Dishwasher and Bellhop in the morning (on an intermittent basis)

January 2015–December 2017 • Hôtel La Mira Madio Rano • Madagascar

Welcomed and checked in guests, managed reservations and payments, contributing to a smooth and efficient guest experience. Maintained the security of the premises and property through proactive monitoring of the facilities overnight, ensuring guests’ peace of mind. Handled luggage logistics and worked as a dishwasher in the kitchen, demonstrating versatility and the ability to support hotel operations on multiple fronts. Contributed to optimizing customer satisfaction and the smooth operation of the establishment through rigorous management of daily tasks.

Skills

Hard Skills: Audio transcription, Subtitling, Client portfolio management, B2B/B2C surveys, Hotel management

Soft Skills: Attention to detail, Adaptability, Interpersonal communication, Customer service orientation, Independence

Degrees and Education

Second Year of a Bachelor’s Degree in Communication

January 2022–present • CNTMAD

Third Year of a Bachelor’s Degree in Law (Private Law)

January 2022–December 2022 • Faculty of Law, Economics, Management, and Social Sciences at the University of Andrainjato

Baccalaureate, “A2” Track

January 2017–December 2017 • PPCL RAFRINGA Private High School

Grade: Fairly Good

BEPC

January 2014–December 2014 • Sacrée Cœur Tsianaloky Private Middle School

CEPE

January 2010–December 2010 • Le Petit Nid Private High School

At a glance

Field of expertise

Customer service & administration

Experience

12 years of experience

Working languages

French · C1English · B2

Markets covered

FranceBelgiumUnited KingdomCanada