Client Services Representative / Educational Support
A skill practised within our “Customer service & administration” team — customer relations, multilingual support, data entry and back-office — by a salaried Good-ID employee, supervised by our project managers. The service draws on 6 years in the trade and is delivered in French (C1) and English (C1). Everything is delivered remotely under a service contract with Good-ID Sàrl, which remains the employer and answers for the result.
Role and background
My career path, rooted in educational support and customer relations, has allowed me to develop solid expertise in solving complex problems and managing customer satisfaction. I excel at designing tailored solutions and implementing individualized support strategies, ensuring prompt and effective assistance. My ability to adapt and communicate effectively, combined with my proficiency in office software, allows me to be immediately productive. I am ready to bring significant added value to a European company.
Professional Experience
Customer Service Representative
Since August 2025 • Business Process Outsourcing (BPO) Company – Madagascar
Assisting customers in resolving their complex issues, ensuring high satisfaction through quality service and personalized follow-up. Contributed to the continuous improvement of the customer experience by identifying pain points and proposing tailored solutions. Proactively managed requests, ensuring they were handled quickly and efficiently.
Teacher
January 2024–December 2025 • Elementary School of Antananarivo • Madagascar
Ensured that subject instruction aligned with the established curriculum for elementary school classes. Designed and implemented engaging educational and interdisciplinary activities, actively encouraging student participation and fostering their cognitive and social development. Regularly assessed student progress and adapted teaching methods to meet individual needs. Contributed to a positive and inclusive learning environment, essential to the educational success of every child.
Elementary School Teacher
January 2024–December 2025 • Elementary School of Antananarivo • Madagascar
Designed and led multidisciplinary lessons for elementary school students, covering reading, writing, and mathematics. Developed differentiated instructional materials to promote the acquisition of fundamental skills and foster learners’ independence. Provided individualized monitoring of students’ progress and implemented targeted support measures, allowing teaching methods to be adapted to each student’s specific needs. Actively contributed to the children’s academic and social development by creating a stimulating and inclusive learning environment.
Educator
January 2023–December 2024 • Kids’ School of Madagascar • Madagascar
Designed and implemented age-appropriate, fun, and educational activities to stimulate the cognitive and motor development of groups of children aged 3 to 6. Provided daily individualized support, promoting the acquisition of fundamental skills and personal growth. Worked closely with parents to monitor educational progress, share observations, and coordinate teaching approaches, thereby contributing to a consistent and stimulating learning environment.
Early Childhood Educator
January 2022–December 2023 • Kids’ School of Madagascar • Madagascar
Designed and implemented innovative educational activities that stimulate the cognitive and motor development of groups of children aged 3 to 6. Provided caring guidance and individualized support, contributing significantly to the acquisition of fundamental skills. Established transparent and constructive communication with parents, actively involving them in monitoring educational progress. This role helped create a stimulating and safe learning environment that fostered the overall development of young students.
Skills
Hard Skills: Customer Relationship Management, Instructional Design, Individualized Support, Proficiency in Office Software, Problem Solving
Soft Skills: Adaptability, Effective Communication, Active Listening, Independence, Team Spirit
Strengths: Proven experience working with European or North American clients or contractors (via Concentrix)
Degrees and Training
AE (Teaching License)
December 2024
Bachelor’s Degree in Public Law
2024 • CNTEMAD University
AEx (License to Practice)
2023
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 6 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
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Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.