Bilingual Customer Service Representative / Amadeus Support
This know-how belongs to our “Customer service & administration” expertise (customer relations, multilingual support, data entry and back-office). It is carried out by a salaried Good-ID employee, supervised by our project managers. Backed by 4 years of experience, the service is delivered in French (C1) and English (B2). Remote delivery under a service contract with Good-ID Sàrl: we remain the employer, the supervisor and your single point of contract.
Role and background
My experience in customer support, particularly at Air France and Deliveroo, has allowed me to develop strong expertise in customer relationship management and resolving complex issues. I am proficient in using the Amadeus system for booking and modifying tickets, and I have handled high call volumes for French companies. My ability to communicate in French and English, combined with training in communication and marketing, enables me to effectively meet the demands of European markets.
Work Experience
Bilingual Switchboard Operator
June 2024–September 2024 • Business Process Outsourcing (BPO) Company – Madagascar
Handled bilingual (French-English) telephone reception for a diverse client base, managing a daily volume of over 80 incoming calls. I screened calls, directed callers to the appropriate departments, and took accurate messages, helping to streamline internal and external communication. I maintained a professional and courteous image for the company, ensuring a positive first interaction for customers.
Air France Customer Service
August 2022–June 2024 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French companies
Provided customer support for Air France, handling a high volume of requests related to flight reservations and ticket changes. Proficient in using the Amadeus system for booking, modifying, and canceling reservations, ensuring compliance with the airline’s procedures. Effectively resolved post-sales service issues, contributing to passenger satisfaction and loyalty.
Customer Service Representative
October 2020–December 2020 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French companies
Provided first-level customer support for telecommunications services and home appliances, handling a daily volume of incoming calls for Darty and Bouygues Telecom. Effectively resolved customer inquiries, diagnosed technical issues, and guided users toward appropriate solutions, helping to maintain a high level of customer satisfaction. Ensured proper adherence to internal procedures and communication scripts to guarantee consistent service quality.
Customer Service Representative
February 2019–July 2020 • Business Process Outsourcing (BPO) Company – Madagascar
Provided customer and partner support for Deliveroo, handling a daily volume of varied requests (orders, deliveries, payments) with a high resolution rate. Interacted directly with end users and partner delivery drivers, ensuring optimal customer satisfaction and smooth operations. Helped maintain Deliveroo’s brand image by providing quick and effective solutions to issues encountered.
Degree in Communication and Marketing (Bachelor’s)
May 2017–June 2021 • UPH • Madagascar
Acquired fundamental skills in communication and marketing, including strategic market analysis and campaign design. Mastered writing techniques for various media and audiences, as well as project management principles. Developed a critical approach to digital tools and social media to optimize brand visibility. Actively participated in real-world case studies, strengthening the ability to develop relevant recommendations.
Management Training
February 2016–July 2016 • IFT L1 • Madagascar
Acquired fundamentals in business management, including marketing, accounting, statistics, and public law, to develop a comprehensive understanding of economic and organizational mechanisms. Analysis of basic management principles to optimize decision-making and strategic planning. Mastery of key concepts for developing business and financial strategies.
Skills
Hard Skills: Customer Relationship Management, Bilingual Customer Support, Proficiency in Amadeus, Incident Resolution, Call Handling
Soft Skills: Intercultural Communication, Customer Focus, Adaptability, Proactivity, Team Spirit
Strengths: Experience working with French clients, Proficiency in Amadeus
Degrees and Training
English
2023 • One Up Institute
A2 Series High School Diploma or Bac A2
2014–2015 • Archange Tsiadana Private High School
Lower Secondary School Certificate (BEPC)
2012–2013 • Mon Futur Private High School
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 4 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- Bilingual International Multichannel Customer Support RepresentativeFrench B2 · English B2 · Ref. 20339
- Senior Sales Representative & Bilingual Customer Service SpecialistFrench C1 · English C1 · Ref. 20342
- Bilingual French-English Customer Support Specialist – After-Sales Service & Technical…French C1 · English C1 · Ref. 20630
- Bilingual Customer Experience Manager / Fraud & Customer Service SpecialistFrench C1 · English B2 · Ref. 20185
- Customer Service Representative / Technical and Administrative SupportFrench B2 · English B2 · Ref. 20061
- Multichannel Customer Service Representative / Multimedia ProcessingFrench B2 · English B2 · Ref. 20081
- Customer Service Representative / English InstructorFrench C1 · English C1 · Ref. 20573
- Hospitality Customer Service Representative & Administrative SupportFrench C1 · English C1 · Ref. 20112
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.