SEO Web Editor / Digital Accessibility Subtitler
This know-how belongs to our “Customer service & administration” expertise (customer relations, multilingual support, data entry and back-office). It is carried out by a salaried Good-ID employee, supervised by our project managers. The service draws on 8 years in the trade and is delivered in French (C1) and English (C1). Everything is delivered remotely under a service contract with Good-ID Sàrl, which remains the employer and answers for the result.
Role and background
As a subtitler and web editor for international clients, I combine rigorous linguistic expertise with a mastery of SEO techniques and digital accessibility. My background in BPO has enabled me to develop strong skills in managing complex projects and producing high-quality content optimized for European markets. I’m ready to hit the ground running and contribute to your content strategy and visibility.
Professional Experience
Subtitler
Since July 2025 • Business Process Outsourcing (BPO) Company – Madagascar
Transcription and subtitling of audio and video files in full verbatim or clean read formats for various international clients, ensuring maximum fidelity to the original content. Creation of standard subtitles and subtitles for the deaf and hard of hearing (SME), contributing to content accessibility. Rigorous adherence to client specifications for each project, ensuring the quality and compliance of deliverables. This role allowed me to develop expertise in linguistic accuracy and the cultural adaptation of content.
“Women in Digital” Program
May 2023–August 2023 • CoLearning Madagascar • Madagascar
Active participation in the “Women in Digital” program aimed at strengthening women’s digital skills and employability. I updated my knowledge of digital marketing and online presence management, mastering tools such as Meta Business Suite, Instagram for Business, and Google Ads to optimize strategies. I also helped develop the colearners’ web writing skills through structured mentoring, assessing their understanding of the modules and sharing practical examples. At the same time, I led the English Club, preparing course materials to expand the community’s vocabulary during weekly sessions.
Web Editor
Since July 2022 • Business Process Outsourcing (BPO) Company – Madagascar
Writing, translating, and rewriting SEO-optimized articles on various topics (video games, health, travel), in accordance with BPO client requirements. Integrating and formatting content across different platforms. Managed the editorial calendar and conducted keyword research to improve organic visibility. Directly contributed to the production of high-quality content for a diverse client portfolio.
Mailing Agent
December 2021–January 2022 • Business Process Outsourcing (BPO) Company (BPO) – Madagascar
Processed orders on Shopify and WooCommerce, tracked packages, and provided post-sale support via email for e-commerce clients. Contributed to product launches through Instagram campaigns, including researching, negotiating, and following up on collaborations with influencers. Managed moderation of Facebook and Instagram pages, filtering out inappropriate content and interacting with followers to maintain a positive brand image.
Call Center Agent
April 2020–June 2021 • Business Process Outsourcing (BPO) Company – Madagascar
Handled order tracking and customer support for teleshopping platforms, managing a high volume of incoming calls and emails. Addressed customer inquiries with a personalized approach, including offering appropriate goodwill gestures to resolve complaints. Guided users on product usage and procedures for returns, cancellations, or order retrieval. Helped maintain high customer satisfaction by providing concrete and prompt solutions.
Customer Service Representative
November 2017–June 2019 • Business Process Outsourcing (BPO) Company – Madagascar
Provided technical support and customer service for mobile and telecommunications services, handling a high daily volume of incoming requests. Diagnosed and resolved network- or device-related issues and assisted subscribers with service activation. Helped maintain a high customer satisfaction rate through effective problem-solving and clear communication.
Skills
Hard Skills: SEO, Web Copywriting, SME Subtitling, Digital Marketing, Content Management
Soft Skills: Linguistic Precision, Project Management, Cultural Adaptability, Client Communication, Independence
Strengths: Proven experience working with European or North American clients or contractors (via BPO), Proficiency with digital tools, “Certificate of Completion” in Customer Relations Training (Initial) from Teleperformance (2017), "WT Bootcamp SD" certification from Women Techsters Bootcamp | Software Development Tech4Dev (2023)
Degrees and Training
Industrial Engineering and Maintenance
Antananarivo Institute of Technology
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 8 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
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Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.