SEO Web Editor / Content Marketer
A skill practised within our “Customer service & administration” team — customer relations, multilingual support, data entry and back-office — by a salaried Good-ID employee, supervised by our project managers. The service benefits from 10 years of professional experience and is delivered in French (C1) and English (C1). Remote delivery under a service contract with Good-ID Sàrl: we remain the employer, the supervisor and your single point of contract.
Role and background
As a web editor and publisher, I create optimized content for corporate clients, aligned with their editorial strategies and brand awareness goals. I am skilled at writing articles, product descriptions, and social media posts designed to increase organic traffic and audience engagement. My experience in the BPO sector in Madagascar has enabled me to develop fast and effective written communication skills, which are essential for online visibility and business performance. I am ready to make an immediate contribution to a European company.
Professional Experience
Web and Publications Editor
Since January 2023 • Business Process Outsourcing (BPO) Company – Madagascar
Developing web content optimized for corporate clients, aligned with their editorial strategies and brand awareness goals. Wrote articles, product descriptions, and social media posts aimed at increasing organic traffic and business performance. Directly contributed to improving online visibility and engagement with target audiences for various clients in the portfolio.
Chat Moderator
January 2019–December 2022 • Business Process Outsourcing (BPO) Company – Madagascar
Managed a portfolio of online conversations on dating platforms, ensuring dynamic and engaging moderation to maintain user interest. Interacted daily with a diverse client base, responding to their inquiries and facilitating conversations to optimize their user experience. Developed skills in fast and tailored written communication, contributing to user retention and increasing time spent on the platforms.
Media Operator
January 2018–December 2018 • Business Process Outsourcing (BPO) Company – Madagascar
Provided multichannel customer support by answering questions and resolving user issues across various communication platforms. Ensured a high quality of interaction, contributing to customer satisfaction and maintaining a positive brand image for the company’s clients. Effectively managed a high volume of inquiries, demonstrating an ability to prioritize and adapt to the varied needs of customers.
Field Researcher
January 2015–December 2016 • Hermès Conseil • Madagascar
Conducted in-depth field surveys on audiovisual and digital media usage among various target audiences, collecting primary data essential for analyzing consumer trends. Administered structured questionnaires, ensuring the reliability and relevance of the information collected. Contributed to the development of market research reports, providing key insights for clients’ strategic direction. Independently managed survey logistics, adhering to established deadlines and protocols.
Skills
Hard Skills: SEO Web Copywriting, Editorial Strategy, Content Marketing, Organic Traffic Optimization, Social Media Management
Soft Skills: Impactful Written Communication, Proactivity, Adaptability, Attention to Detail, Customer Focus
Strengths: Experience with remote work
Degrees and Education
Bachelor’s Degree in Law
January 2013–December 2013 • University of Toamasina
High School Diploma (Series A2)
January 2007–December 2007 • André Resampa High School, Antsirabe
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 10 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
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Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.