SEO Web Editor / Editorial Content Manager
A skill practised within our “Customer service & administration” team — customer relations, multilingual support, data entry and back-office — by a salaried Good-ID employee, supervised by our project managers. The service benefits from 12 years of professional experience and is delivered in French (C1) and English (B2). Remote delivery under a service contract with Good-ID Sàrl: we remain the employer, the supervisor and your single point of contract.
Role and background
Drawing on my experience in web content writing and editing for an international client base, I optimize online visibility and audience engagement. My background in BPO has enabled me to master the management of complex editorial projects, from keyword research to final delivery. I am also skilled in email campaign management and customer service, ensuring that inquiries are resolved efficiently. My attention to detail and thoroughness guarantee high-quality deliverables that meet the requirements of European markets.
Professional Experience
Email Campaign Specialist / Customer Service Representative
Since April 2024 • Business Process Outsourcing (BPO) Company – Madagascar
Manage a high volume of customer inquiries via email on a daily basis, ensuring quick and effective resolution of reported issues. Rigorously follow established procedures to guarantee service quality and customer satisfaction. Contributed to continuous process improvement by escalating complex cases and providing suggestions for optimization. Maintained a high level of individual performance, meeting the quantitative and qualitative objectives set by the department.
Web Editor
April 2023–March 2024 • Business Process Outsourcing (BPO) Company – Madagascar
Designed and wrote SEO-optimized web content, including blog posts, product descriptions, and landing pages, for various international clients. Applied best practices in web writing and incorporated relevant keywords to improve organic visibility. Contributed to increasing qualified traffic and engaging target audiences, thereby playing a direct role in clients’ content strategies.
Proofreader
January 2023–April 2023 • Business Process Outsourcing (BPO) Company – Madagascar
Proofread and edited various documents (reports, articles, web content) to ensure they met linguistic standards and client requirements. Applied strict typographical rules and ensured stylistic consistency across texts. Contributed to the continuous improvement of deliverable quality by identifying and reporting recurring errors. Worked closely with production teams to meet deadlines and specific project specifications.
Web Editor
February 2016–December 2022 • Business Process Outsourcing (BPO) Company – Madagascar
Designed and wrote search engine optimization (SEO)-optimized web content for a diverse client base, including blogs, product descriptions, and feature articles. Conducted keyword research and strategically integrated keywords to improve clients’ online visibility. Independently managed the entire production cycle, from understanding client needs to final delivery. Helped increase organic traffic and audience engagement for several companies.
Web Content Writer
January 2015–December 2016 • Business Process Outsourcing (BPO) Company – Madagascar
As a writer of SEO-optimized web content for a variety of clients, I helped improve their online visibility. I was responsible for creating relevant and engaging content while adhering to briefs and deadlines. I gained solid experience writing for various industries, ensuring the quality and consistency of messages. My work supported the digital communication strategies of client companies.
Web Content Writer
April 2014–December 2014 • Business Process Outsourcing (BPO) Company – Madagascar
Conceived and wrote SEO-optimized web content, adhering to client specifications and deadlines. Contributed to improving client companies’ online visibility by producing blog posts, product descriptions, and website pages. Rigorously applied SEO best practices to ensure the relevance and effectiveness of the content. Independently managed a portfolio of editorial projects, ensuring the quality and consistency of deliverables.
Data Entry Specialist
2013–2013 • Business Process Outsourcing (BPO) Company – Madagascar
Processing and verifying large volumes of alphanumeric data for a variety of clients, ensuring optimal quality and accuracy. Fast and reliable data entry into proprietary databases, adhering to strict deadlines and rigorous confidentiality protocols. Contributed to the operational efficiency of BPO projects through independent task management and meticulous attention to detail.
Skills
Hard Skills: SEO Writing, Editorial Project Management, Proofreading, Email Campaign Management, Customer Service
Soft Skills: Rigor, Attention to detail, Proactivity, Deadline management, Customer focus
Strengths: Experience working with European/North American clients (via BPO)
Degrees and Training
Master’s Degree in Public Law
December 2012 • CNTEMAD
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 12 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
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Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.