Copywriter | Bilingual Web Developer
A skill practised within our “Customer service & administration” team — customer relations, multilingual support, data entry and back-office — by a salaried Good-ID employee, supervised by our project managers. The service draws on 8 years in the trade and is delivered in French (C1) and English (B2). Everything is delivered remotely under a service contract with Good-ID Sàrl, which remains the employer and answers for the result.
Role and background
As a bilingual (French/English) specialist in web content creation and integration, I manage your digital projects with proven expertise in SEO, WordPress, and AI tools (Midjourney, Photoshop, Semrush). My attention to detail, proactivity, and analytical skills ensure increased visibility and optimized performance for your European markets. I’m ready to hit the ground running and make a tangible impact.
Professional Experience
Bilingual Web Writer/Web Developer
Since September 2021 • Business Process Outsourcing (BPO) Company – Madagascar •
I collaborated with a Paris-based company specializing in the sale of CPF-eligible training courses (foreign languages, IT, management, entrepreneurship, etc.). There, I wrote and integrated educational content in French and English (articles, fact sheets, PDF lessons). These texts were SEO-optimized (keyword analysis, backlinking, benchmarking via Semrush and Google Ads). At the same time, I managed their publication on WordPress. I also designed and edited visuals using Midjourney, Photoshop, DreamStudio, and Canva. Adhering to strict originality standards (using anti-plagiarism tools), I communicated regularly with the founder, who is the primary client. This work led to a significant improvement in Google rankings, click-through rates, and revenue.
Web Editor/Developer
September 2020–September 2021 • Business Process Outsourcing (BPO) Company – Madagascar • I collaborated with a company based on the island of Réunion. The company specializes in selling special offers (wellness, fine dining, cruises, etc.). I wrote and published a variety of articles on WordPress (culinary blog, natural remedies, product descriptions), while also planning Facebook posts and moderating comments. Working directly with the co-founder, I ensured the quality of the content (original, plagiarism-free). This helped improve the search engine optimization (SEO) of Groupanoo’s culinary blog and grow its online community.
Administrative and Technical-Sales Assistant
October 2019–2020 • Business Process Outsourcing (BPO) Company – Madagascar • Madagascar
Clients: French and African companies
Technical-Sales and Administrative Assistant at an agency based in France. The agency specializes in creating custom websites, mobile apps, networks, IT systems, and printing services for clients in France and Africa. My sales responsibilities included prospecting on Codeur.com and in person, drafting specifications, designing flyers, preparing quotes, negotiating with clients, monitoring projects and contracts, invoicing, and following up on payments. On the administrative side, I filed VAT and IRSA returns. I assisted the HR Director with recruitment (posting job ads, screening resumes, conducting interviews, onboarding, hiring, and terminations). I managed technicians’ attendance, vacation time, absences, and tardiness. I also handled front-desk reception, proofread content written by developers and project managers (in French and English), and managed the agency’s Facebook pages. I helped secure major projects (including a poker app), acquire two stable, long-term projects, and achieve a significant increase in revenue within three months, all while ensuring the confidentiality of client data, project information, and agency data.
Web Journalist or SEO Web Editor
2018–2019 • Business Process Outsourcing (BPO) Company – Madagascar • Madagascar
Clients: French and African companies
I worked for a web content agency based in France and Africa. I produced optimized content in French and English on a variety of topics: travel, real estate, high-tech, news, health, wellness, personal blogs, construction, artificial intelligence, digital products, etc. I also wrote and rewritten product descriptions, published content on WordPress, conducted SEO keyword research, and managed backlinking campaigns. I have contributed to projects for platforms such as Doctissimo, Amazon, and specialized real estate websites. All content delivered met strict quality standards: 100% original writing, free of plagiarism or paraphrasing, and in compliance with client data confidentiality. This work significantly improved the ranking of the texts on Google’s SERPs and led to me securing a large-scale English-language writing project.
Skills
Hard Skills: Translation, Writing, content integration, transcription and translation of articles from French to English, social media management, negotiation and persuasion techniques, reporting, advertising strategy, documentation and archiving techniques, SEO-optimized content writing, management, Customer Service, Multimedia—Web, Blog
Soft Skills: Active listening, Analytical skills, Attention to detail, Proactive, Self-reliant, Methodical, Organized, Strong communication skills, Strong interpersonal skills, A challenge-seeker, Passionate about the web, Passionate about AI, Passionate about literature
Degrees and Training
Professional Bachelor’s Degree in Communication
2016–2018 • National Center for Distance Education of Madagascar (CNTEMAD)
Training Internship in Banking, Marketing, and Savings Techniques (3 months)
2025–2025 • Caisse d’Epargne de Madagascar, Tsaralalana Branch
Journalism Training Internship (3 months)
2025–2025 • National News Agency (ANTA)
English Language and New Information and Communication Technologies (NICT) Course
2016–2016 • Information and Resource Center (IRC) at the U.S. Embassy in Madagascar
Advanced Technical Diploma (DTS) in Business and Administrative Techniques
2013–2016 • National Center for Distance Education of Madagascar (CNTEMAD)
Undergraduate Studies in Law at the DEGS Faculty, Department of Law
2013–2014 • CEM VJ 001
High School Diploma with Honors: Good
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 8 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
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Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.