International Multilingual Customer Support Specialist
A skill practised within our “Customer service & administration” team — customer relations, multilingual support, data entry and back-office — by a salaried Good-ID employee, supervised by our project managers. The service draws on 6 years in the trade and is delivered in French (C1) and English (C1). Everything is delivered remotely under a service contract with Good-ID Sàrl, which remains the employer and answers for the result.
Role and background
My experience in multilingual customer support, particularly for platforms such as EVANEOS and PRIVATE SPORT SHOP, has allowed me to develop expertise in handling complex inquiries and optimizing the customer experience. I excel at problem-solving and technical support, ensuring high customer satisfaction in demanding European markets. My proficiency in seven languages—including English, German, Italian, and Spanish—enables me to work effectively in international environments.
Professional Experience
German-Italian CS
April 2026–July 2026 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: French/German companies
Provided customer support for EVANEOS travelers (France) and local partner agencies, facilitating direct communication and resolving inquiries. Managed support related to payments and general services for German- and Italian-speaking customers. Contributed to maintaining high customer satisfaction by efficiently handling multilingual requests.
Spanish-Italian Customer Support
July 2025–April 2026 • Business Process Outsourcing (BPO) Company – Madagascar
Provided high-quality multilingual customer support in Spanish and Italian for PRIVATE SPORT SHOP users, resolving their after-sales service issues and providing detailed product information. Effectively managed incoming inquiries, ensuring high customer satisfaction and contributing to the company’s brand image.
Happn CS
November 2023–January 2025 • Business Process Outsourcing (BPO) company – Madagascar
Clients: French companies
Provided multichannel customer support for users of the Happn app, effectively handling requests related to account management, technical issues, and subscription questions. Helped maintain a high level of user satisfaction by proactively resolving issues and providing clear and prompt solutions. This assignment, carried out for a French client, strengthened my skills in intercultural communication and managing customer expectations in a demanding BPO environment.
English CS
May 2020–September 2021 • Business Process Outsourcing (BPO) Company – Madagascar
Clients: UK companies
Provided multichannel customer support (phone, live chat) for Amazon UK customers, handling order tracking requests, refund processes, product information, and technical troubleshooting. Actively contributed to resolving customer issues and improving their shopping experience. Maintained consistently high customer satisfaction rates, demonstrating a strong service orientation and the ability to effectively manage a high volume of inquiries.
Skills
Hard Skills: Multilingual Customer Support, Handling Complex Inquiries, Optimizing the Customer Journey, Resolving Technical Issues, Technical Assistance
Soft Skills: Customer Satisfaction, Intercultural Communication, Cultural Adaptability, Service Orientation, Proactivity
Strengths: Fluency in seven languages, Proven experience working with European clients (United Kingdom, France, Germany), Experience working remotely for international clients
Degrees and Education
High School Diploma
September 2018–September 2018
FRENCH LITERATURE
2019–2020 • Barikadimy University, Tamatave
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 6 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- Multilingual Customer Relations and Administrative Support SpecialistFrench C1 · English C1 · Ref. 20137
- Multilingual IT Mobility Support Technician / Customer Service RepresentativeFrench C1 · English C1 · Ref. 20393
- Multilingual Customer Support and Web Optimization Project ManagerFrench B2 · English B2 · Ref. 20117
- International Customer Relations and Administrative Support SpecialistFrench C1 · English B2 · Ref. 20599
- International Customer Relations Specialist for Tourism and TelecommunicationsFrench C2 · English C1 · Ref. 20358
- Bilingual French-English Customer Support Specialist – After-Sales Service & Technical…French C1 · English C1 · Ref. 20630
- Recruitment and Customer Support SpecialistFrench C1 · English C1 · Ref. 20354
- Bilingual Virtual Assistant / International Customer SupportFrench B2 · English B2 · Ref. 20477
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.