B2B/B2C Sales Representative - Sales Cycle Management
This know-how belongs to our “Customer service & administration” expertise (customer relations, multilingual support, data entry and back-office). It is carried out by a salaried Good-ID employee, supervised by our project managers. Backed by 5 years of experience, the service is delivered in French (C2) and English (B2). Everything is delivered remotely under a service contract with Good-ID Sàrl, which remains the employer and answers for the result.
Role and background
As a Sales Representative at an outsourcing company, I managed the entire sales cycle—from prospecting to customer retention—while maximizing sales opportunities. Proficient in point-of-sale systems and inventory management, I also handled after-sales service and served as an interim Sales Manager. I am ready to apply my attention to detail and commitment to customer service to help grow your European customer base.
Professional Experience
SALES REPRESENTATIVE
December 2020–December 2025 • Business Process Outsourcing (BPO) Company – Madagascar
Managed the entire sales cycle, from lead generation to customer retention, applying proven sales techniques to maximize business opportunities. Mastered the point-of-sale system for accurate transaction recording and inventory management. Effectively managed after-sales service and handled customer complaints, contributing to a significant improvement in customer satisfaction. Conducted regular inventory counts to ensure data accuracy and optimize product availability. Served as interim Sales Manager, demonstrating the ability to take on increased responsibilities and lead a team.
WAITRESS / FLOOR MANAGER
March 2019 – November 2019 • ARENA BILLARD • Madagascar
Independently managed the front-of-house and customer service, ensuring a positive and seamless experience for guests. Organized and supervised the dining area, ensuring the efficiency of daily operations and meeting guest expectations. Handled orders, served drinks and meals, and processed payments. Actively contributed to building customer loyalty through a proactive and personalized approach.
SALES ASSISTANT
October 2018–February 2019 • SHOPRITE LA CITY IVANDRY • Ivandry
As a customer service representative, I actively participated in in-store product promotions by developing compelling sales pitches to inform and convince customers. I helped improve the shopping experience by providing accurate answers to questions and guiding customers’ choices. My involvement helped increase the visibility of special offers and support the store’s sales goals.
Skills
Hard Skills: Sales Cycle Management, Sales Prospecting, Customer Loyalty, Inventory Management, After-Sales Service
Soft Skills: Customer Focus, Operational Rigour, Service Orientation, Independence, Leadership Potential
Degrees and Training
BAC (Series A2)
2017–2017 • Le Paon d’Or Private High School
BEPC
2014–2014 • CLEVER Private High School
CEPE
2011–2011 • MASCA Private High School
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 5 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
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Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.