Sales Consultant | B2B/B2C Business Development & Account Management

Role and background

My experience in BPO in Madagascar has allowed me to develop solid expertise in sales consulting and prospecting, particularly in the health insurance and renewable energy markets. I excel at independently managing client portfolios—from lead qualification to client retention—and am proficient in using CRM systems to optimize processes. As a results-oriented professional, I am ready to apply my skills to help a European company grow its business and achieve its sales goals.

Professional Experience

Sales Consultant

January 2023–June 2025 • Afi Assurance – Madagascar

Provided support and advice to a diverse client base of individuals and professionals on private health insurance plans, ensuring a thorough understanding of their specific needs. Independently managed a client portfolio, from prospecting to building customer loyalty, ensuring high satisfaction and rigorous follow-up. Contributed to meeting monthly sales targets by identifying opportunities for upselling and cross-selling. Daily use of a CRM system to track interactions and manage client files.

Scheduling appointments

January 2022–September 2022 • Business Process Outsourcing (BPO) Company – Madagascar

Qualified and contacted B2B prospects by phone on behalf of clients in the renewable energy sector, identifying their specific needs and potential interest. Scheduled and confirmed qualified appointments for the sales teams, thereby optimizing their opportunity pipeline. Ensured rigorous tracking of interactions and schedules, contributing to the achievement of conversion goals.

Telemarketing

January 2021–July 2021 • Business Process Outsourcing (BPO) Company – Madagascar

Qualified B2B leads for companies in the heat pump and solar photovoltaic sectors, identifying needs and sales opportunities. Managed a portfolio of prospects, tracked interactions, and qualified data in the CRM. Contributed to meeting lead generation goals by adhering to defined scripts and sales pitches. Developed skills in persuasive communication and remote customer relationship management.

Telemarketing

January 1, 2019 – November 1, 2020 • Business Process Outsourcing (BPO) Company – Madagascar

Developed a client portfolio for companies specializing in insulation and solar energy by identifying and qualifying B2C prospects. Independently managed the initial sales cycle—from initial contact to needs assessment—using optimized call scripts. Scheduled and organized appointments for field sales representatives, directly contributing to the growth of the sales pipeline. Consistently met qualification and appointment-setting targets, demonstrating a strong ability to convert leads into concrete opportunities.

Customer Service Representative

January 1, 2018 – January 1, 2019 • Business Process Outsourcing (BPO) Company – Madagascar

Provided customer support for companies in the traffic generation sector, managing a daily volume of incoming and outgoing inquiries. Effectively resolved customer issues by providing tailored solutions and ensuring optimal satisfaction. Contributed to the continuous improvement of support processes by reporting customer feedback and suggesting ways to optimize operations. Maintained in-depth knowledge of products and services to offer relevant advice.

Skills

Hard Skills: Business Development, Customer Portfolio Management, CRM (Salesforce, HubSpot), B2B/B2C Sales, Health Insurance & Renewable Energy

Soft Skills: Results-Oriented, Self-Motivated, Persuasive Communication, Customer Loyalty, Proactive

Degrees and Training

Bachelor’s Degree in Accounting

IMGAM Ivandry

At a glance

Field of expertise

Customer service & administration

Experience

6 years of experience

Working languages

French · B2English · B2

Markets covered

SwitzerlandFranceBelgium