BPO/Call Center Business Development Manager
A salaried Good-ID employee applies this skill within our “Customer service & administration” unit — customer relations, multilingual support, data entry and back-office — under the supervision of our project managers. Backed by 5 years of experience, the service is delivered in French (C2) and English (B2). Remote delivery under a service contract with Good-ID Sàrl: we remain the employer, the supervisor and your single point of contract.
Role and background
As a Business Development Manager, I lead the strategy and client portfolio for digital projects, including prospecting and negotiating complex contracts. My expertise in BPO and call center management enables me to coordinate international teams and ensure customer satisfaction. I am proficient in the end-to-end management of RFP processes and the development of compelling business proposals. I am ready to bring my expertise to a European company.
Professional Experience
Business Development Manager
September 2025–August 2026 • Freshmarkom • Montreuil, France
Led the sales strategy and development of a client portfolio for digital projects, including prospecting and needs assessment. Managed a sales team to set objectives, analyze performance, and negotiate complex contracts. Comprehensive management of the bidding process, from risk identification to the development of impactful business proposals. Rigorous monitoring of client accounts and ongoing projects, ensuring satisfaction and customer loyalty.
Business Development Specialist
Since March 2025 • Outsourcing Company (BPO) – Madagascar
Development and implementation of structured project plans, including rigorous management of delivery schedules for BPO services. Conducted targeted sales prospecting via direct mail and cold calling, generating a portfolio of qualified leads. Comprehensive management of the bidding process, from risk identification to drafting impactful proposals, ensuring compliance and competitiveness. Responsible for the administrative follow-up of client files and cross-team coordination to ensure smooth operations.
Senior Sales Trainer
October 2023–March 2025 • Business Process Outsourcing (BPO) Company – Madagascar
Designed and facilitated initial and ongoing sales training programs for internal teams, strengthening their skills and performance. Actively participated in project follow-up meetings and ensured cross-team coordination to guarantee strategic alignment. Monitored project progress in close collaboration with stakeholders, contributing to the achievement of operational objectives.
EDUCATIONAL MANAGER
September 2022–September 2023 • Les Chérubins • Madagascar
Oversaw teacher performance evaluations and ensured strict adherence to the curriculum, contributing to the continuous improvement of educational quality. Actively participated in weekly and monthly meetings, as well as in the preparation of end-of-year reports, providing expertise on learning strategies. Provided training and individualized support to the teaching staff, fostering the development of their skills and the achievement of educational objectives.
HR Coordinator
March 2022–June 2022 • Business Process Outsourcing (BPO) Company – Madagascar
Coordinated a team of recruiters to optimize the candidate sourcing and onboarding process, managing candidate pipelines and conducting phone interviews. Managed appointments and tracked key client accounts, thereby contributing to the smooth operation of outsourced HR functions.
Site Director / CEO
December 2021–April 2022 • Business Process Outsourcing (BPO) Company – Madagascar
Managed all operations at a BPO call center, overseeing performance and service quality for international clients. Effectively coordinated operational and administrative teams, ensuring smooth contract management and meeting objectives. Developed and delivered training programs for agents and managers, optimizing their skills and productivity. Contributed to the stabilization and continuous improvement of processes, ensuring execution in line with partners’ expectations.
Training Coordinator
March 2017–May 2020 • Business Process Outsourcing (BPO) Company – Madagascar
Led initial and ongoing in-house training sessions, strengthening the sales teams’ skills and contributing to the improvement of their performance. Actively participated in project follow-up meetings, ensuring effective coordination among the various teams. Rigorously monitored project progress in close collaboration with stakeholders, ensuring that deadlines and objectives were met.
Skills
Hard Skills: Business Development, Negotiating Complex Contracts, Managing RFP Processes, BPO Strategy, Sales Team Management
Soft Skills: Strategic Leadership, Customer Focus, International Coordination, Business Acumen, Project Management
Strengths: Proven experience working with French clients, teams, or contractors (Freshmarkom in Montreuil), Experience working in call centers/BPO (Beepeeoo, Intelcia, STH Consulting, LineSIA, B2S Comdata)
Degrees and Training
Master’s in Management
September 2016–October 2019 • CNAM Intec
Business Management
Accounting Management
Bachelor’s Degree in Administrative Management
September 2015–November 2018 • CNTEMAD
Accounting
Preparation for a Master’s Degree (Bac+5)
January 2026 • Institut EBM
Project Management
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 5 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
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- Executive Secretary and Business AdministrationFrench C1 · English B2 · Ref. 20398
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.