Multiskilled Call Center Representative | Transcriptionist

Role and background

My experience working in outsourced customer service for European e-commerce companies and in audiovisual transcription for French media outlets has enabled me to master the management of complex workflows and rigorous back-office processing. Accustomed to high-quality standards, strict compliance with the GDPR, and resolving disputes in a multicultural environment, I ensure precise order tracking and seamless communication with clients. Ready to hit the ground running, I bring a keen eye for detail and active listening skills to help you optimize your customer relationships for the long term.

Professional Experience

Customer Service Representative / Back Office

Since August 2024 • Business Process Outsourcing (BPO) Company – Madagascar

Clients: Companies in Italy and Spain

In the flower sales sector in Italy and Spain, I provided pre- and post-sales service by tracking orders, correcting errors, and redirecting client inquiries. I served as a liaison, ensuring effective communication between customers and the company while complying with GDPR regulations. My responsibilities included accurately assigning orders and coordinating deliveries. Through effective interaction with an international clientele, I helped improve the customer experience and ensure customer satisfaction, while developing my skills in order management and customer service.

Elementary School Teacher

August 2022–June 2023 • Les Agneaux • Madagascar

As a CP1 classroom teacher in Madagascar, I provided education and learning opportunities for students in accordance with the Malagasy educational system. I managed the classroom on a daily basis, planned and led tailored educational sessions, while ensuring the children’s academic and personal development. My role included preparing educational materials, continuously assessing progress, and providing individualized support to students. This experience allowed me to develop strong skills in pedagogy, classroom management, and educational communication, while actively contributing to the students’ academic success.

Elementary School Teacher

September 2021–June 2022 • Le Mérite • Madagascar

As a homeroom teacher for a fifth-grade class in Madagascar, I led and supervised students, providing instruction and education in accordance with the Malagasy educational system. I planned and facilitated tailored educational sessions, monitored individual progress, and fostered students’ academic and personal development. My role included preparing educational materials, conducting ongoing assessments, and providing individualized support, thereby helping to create a motivating and structured learning environment. This experience allowed me to strengthen my skills in pedagogy, classroom management, and educational communication.

Freelance Transcriptionist

2019–2020 • Business Process Outsourcing (BPO) Company – Madagascar

Clients: French companies

As part of a subcontracting assignment for a reality TV show in France, I ensured the accurate transcription of audio and video files into text format. My role involved transcribing the content in its entirety for subtitling, ensuring the clarity and accuracy of the dialogue. I participated in the entire subtitle production process, meeting deadlines and adhering to quality standards. This experience allowed me to develop my skills in active listening, attention to detail, and audiovisual content management, while contributing to the accessible and professional distribution of the programs.

Receptionist - Internship

February 2019–April 2019 • OMDA • Madagascar

In Madagascar’s cultural sector, I performed a variety of roles, including welcoming visitors, scheduling, and executive assistance. I helped recruit collaborators and reach out to artists to encourage them to join the organization, with the goal of protecting their works. My responsibilities also included secretarial duties and day-to-day administrative management. This experience allowed me to develop skills in organization, communication, and the coordination of cultural projects, while contributing to the promotion and recognition of local talent.

Communications Officer - Internship

November 2017–March 2018 • Sisal NGO • Madagascar

In the healthcare sector in Madagascar, I helped mobilize and raise public awareness as part of projects to combat STDs. I managed projects, coordinating activities and ensuring that set objectives were met. My role involved organizing awareness campaigns, collaborating with local teams, and monitoring results. This experience allowed me to develop skills in communication, project coordination, and community engagement, while actively contributing to the promotion of public health.

Skills

Hard Skills: Call handling, Transcription, Order management, Customer service, Teaching

Soft Skills: Active listening, Attention to detail, Professionalism, Efficiency, Classroom management

Strengths: Self-reliant, Versatile, Confident, Resourceful, Dynamic

Degrees and Training

Bachelor’s Degree (3rd year) in Communication, Media, Mediation, and Organization

2017–2021 • UNIVERSITY OF ANTANANARIVO

English Level 4

2017–2018 • CNELA

Graphic Design

2017–2018 • NIR’INFO

Photoshop, InDesign, Illustrator

High School Diploma, Series A2

2016–2016 • ST MICHEL

At a glance

Field of expertise

Customer service & administration

Experience

3 years of experience

Working languages

French · C1English · B2

Tools and software in use

Illustrator — 2 yearsInDesign — 2 yearsPhotoshop — 2 yearsOffice — 3 years

Markets covered

SwitzerlandFranceBelgiumCanada