Sales Manager and Call Center Representative

Role and background

As a Sales Manager and Customer Relationship Specialist, I lead business development and customer retention efforts using a strategic approach. With expertise in Excel, Cvaden, and Zadarma, I optimize sales performance and customer satisfaction. My interpersonal skills and adaptability ensure I can hit the ground running and provide tangible value to any European company.

Professional Experience

Sales Manager

June 2025–September 2025 • Scofield Travel • Madagascar

As a receptionist and tour guide at a travel agency in Madagascar, I was responsible for welcoming customers interested in traveling, preparing necessary documents such as reservation forms and travel contracts, and providing personalized assistance during guided tours until their return. I interacted with many international clients, ensuring I provided attentive and professional service. This experience allowed me to develop strong interpersonal skills, gain solid expertise in customer service and cross-cultural communication, and deepen my knowledge of the places, traditions, and unique characteristics of Madagascar’s various regions.

Sales Manager

June 2023–April 2024 • Conférence Travel • Madagascar

As a sales manager and secretary at a travel agency in France, I participated in outreach efforts to 500 French city halls, testing applications, creating tracking spreadsheets in Excel, and drafting emails presenting an innovative solution for citizen communication. I made cold calls, scheduled appointments, and helped secure partnerships with local governments. I also maintained direct communication with the CEO in France to monitor sales activities. This experience allowed me to develop my appointment-setting skills, gain a better understanding of local governments in various European departments, and become more proficient in using digital tools and innovative applications.

Telephone Customer Service Representative

February 2020–April 2024 • Business Process Outsourcing (BPO) Company – Madagascar

As a call center agent at an employment agency in France, I was responsible for meeting clients’ expectations, assisting them, and providing them with quality service. I handled incoming calls, listened carefully to their requests, and provided them with the necessary information while helping them resolve their issues. I mastered active listening and communication techniques, and handled order processing as well as the transmission of information and certificates. This experience allowed me to develop in-depth knowledge of job search apps, websites, and software, as well as specialized tools for creating, formatting, and optimizing resumes, all while working with French clients.

Call Center Agent

February 2019–April 2020 • Business Process Outsourcing (BPO) Company – Madagascar

In the heating and insulation sector in France, I was responsible for answering calls and following up on customer requests, managing orders, and providing information in a responsive and attentive manner. I also handled social media support (Spotify, Facebook, Instagram, YouTube) to ensure a seamless and satisfying customer experience. This experience allowed me to develop strong proficiency in call center applications, improve my interpersonal and telephone communication skills, and deepen my understanding of the features of major social media platforms and how to interact with international customers.

Supervisor

April 2018–January 2019 • Business Process Outsourcing (BPO) Company – Madagascar

As a supervisor in the pharmaceutical sales sector in France, I was responsible for a team of 22 inbound call center agents. I worked to motivate my team members, optimize their sales performance, and support them in overcoming challenges related to pharmaceutical sales. I guided the agents by identifying and effectively resolving the difficulties they encountered, while maintaining high-quality service for both local and international clients. This experience allowed me to develop my skills in team management, performance monitoring, and customer relations in a demanding and international environment.

3rd-Year Internship: Receptionist

May 2016–July 2016 • OMAPI • Madagascar

During my time as a receptionist in the intellectual property sector in Madagascar, I was responsible for greeting and assisting clients seeking to legally register a name for a location or product. I interacted with both local and international clients, providing precise and professional service while guiding them through their administrative procedures. This experience allowed me to develop practical knowledge of intellectual property law, improve my customer service and communication skills, and strengthen my ability to handle professional interactions in a legal and regulatory environment.

Second-Year Internship as a Receptionist

March 2015–August 2015 • BOA • Madagascar

During my internship as a receptionist at a bank in Madagascar, I was responsible for receiving and greeting customers, as well as guiding and assisting them through the process of opening bank accounts. I interacted with both local and international clients, ensuring I provided clear, professional service tailored to their needs. This experience allowed me to gain a solid understanding of banking procedures, standards, and structures used in customer management, while developing my customer service and communication skills in a demanding financial environment.

First-Year Internship: Pharmacy Technician

March 2014–August 2014 • CHRR Hospital • Madagascar

During my pharmacy internship in Madagascar, I was responsible for receiving medication orders, managing inventory, conducting stock takings, and selling products and advising customers. I ensured product availability and provided accurate information tailored to patients’ needs. This experience allowed me to develop in-depth knowledge of various pharmaceutical products, strengthen my skills in stock and inventory management, and improve my customer service skills in a demanding professional environment.

Telephone Sales Representative

September 2012–June 2013 • Maxicréa • Madagascar

As a telephone sales representative in the retail sector serving French customers, I was responsible for selling products in-store and guiding customers through the entire purchasing process. I communicated directly with French customers, providing tailored advice and professional service. This experience allowed me to develop my customer service skills, improve my sales techniques, and contribute to increased sales performance, thereby having a positive impact on results and earnings for agents.

Skills

Hard Skills: Proficiency with computer software, Creating tracking spreadsheets in Excel, Drafting emails, Scheduling appointments, Inventory management

Soft Skills: Customer satisfaction, Adaptability, Strong communication skills, Interpersonal skills, Sociable and dynamic

Degrees and Training

Bachelor’s Degree in Business Management

2017–2017 • IMT

Technical High School Diploma in Secretarial Studies

2012–2012 • LTC

Vocational Diploma in Secretarial Studies

2011–2011 • LTC

At a glance

Field of expertise

Customer service & administration

Experience

10 years of experience

Working languages

French · C1English · C2

Tools and software in use

Suite Office Word Excel — 10 yearsCV Aden — 3 years

Markets covered

France