Medical call center agent
A skill practised within our “Customer service & administration” team — customer relations, multilingual support, data entry and back-office — by a salaried Good-ID employee, supervised by our project managers. The service benefits from 12 years of professional experience and is delivered in French (C1) and English (B2). Remote delivery under a service contract with Good-ID Sàrl: we remain the employer, the supervisor and your single point of contract.
Role and background
As a specialist in medical transcription and claims management, I ensure that all documentation is produced with precision and in full compliance with European requirements. With expertise in Dragon and Zendesk, I combine responsiveness with a commitment to service to ensure immediate operational readiness. My background in BPO, focused on French clients, ensures tangible added value and a seamless integration.
Professional Experience
Claims Manager (Insurance) and Medical Transcriber
2021–2023 • Business Process Outsourcing (BPO) Company – Madagascar
Comprehensive management of insurance claims, including follow-up with claimants through to final billing.
Regular communication with experts to forward notice letters (LA) and reports (PV).
Accurate medical transcription and proofreading of reports from files generated by Dragon, ensuring the quality and compliance of documents.
Skills developed in administrative management, customer relations, and proficiency with transcription tools.
Customer Service Representative
March 2019–September 2019 • Business Process Outsourcing (BPO) Company – Madagascar
Handling incoming calls, chat interactions, and email correspondence in a dynamic environment.
Daily use of Zendesk to track customer requests, resolve issues, and manage tickets.
Developed skills in multichannel customer service, organization, and responsiveness.
Teacher at Lycée Colibri
2017–2018 • Lycée Colibri • Madagascar
Substitute English teacher for students in grades 10 through 12.
Led classes, prepared teaching materials, and provided individualized support to students.
Managed the classroom and adapted teaching methods to maintain motivation and promote academic success.
Developed skills in pedagogy, communication, and group management.
Medical Transcription Editor
2014–2017 • Business Process Outsourcing (BPO) Company – Madagascar
Rigorous review of medical records transcribed by data entry operators to ensure document quality and compliance.
Used Dragon software to transcribe and proofread medical reports.
Developed skills in attention to detail, proficiency with voice recognition tools, and ensuring document accuracy.
Skills
Hard Skills: Transcription of medical reports and documents, Insurance claims management, Proficiency with professional messaging tools (email, chat), Handling incoming calls and customer service, Quality control in medical transcription
Soft Skills: Rigor, Service-oriented, Responsiveness, Organization, Adaptability
Strengths: Thoroughness and adherence to deadlines in document production; knowledge of insurance procedures and customer file management; experience working in an outsourced (BPO) environment for French clients; fast and accurate data entry
Degrees and Training
Training in general accounting
CFP Antananarivo
Intensive course in general accounting (3 months) in Ambatobe
Bachelor’s Degree in Paramedical Studies
Inspnmad Manakambahiny, Antananarivo
High School Diploma
Agora Ambohinambo-Talatamaty Private High School, Antananarivo
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 12 years of experience
- Working languages
- Tools and software in use
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- Call Center AgentFrench B2 · English B2 · Ref. 20452
- Translator and Call Center AgentFrench C1 · English B2 · Ref. 20116
- Multiskilled Call Center Representative | TranscriptionistFrench C1 · English B2 · Ref. 20012
- Sales Manager and Call Center RepresentativeFrench C1 · English C2 · Ref. 20099
- BPO/Call Center Business Development ManagerFrench C2 · English B2 · Ref. 20024
- Call Center Supervisor / Quality ControlFrench C2 · English B2 · Ref. 20204
- Customer Relations Specialist - Emergency Management and Inbound Call HandlingFrench C1 · English B2 · Ref. 20588
- Medical Virtual Assistant (BPO) / Appointment SchedulingFrench C1 · English B2 · Ref. 20307
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.