Call Center Agent
This know-how belongs to our “Customer service & administration” expertise (customer relations, multilingual support, data entry and back-office). It is carried out by a salaried Good-ID employee, supervised by our project managers. Backed by 4 years of experience, the service is delivered in French (B2) and English (B2). Performed remotely under a service contract with Good-ID Sàrl, the employee's employer and the party responsible for the work delivered.
Role and background
As an experienced call center agent and customer relations specialist, I specialize in multichannel support and customer retention. With proficiency in business English (B2 level), I resolve complex issues with empathy and responsiveness, ensuring a high level of customer satisfaction. Versatile and ready to hit the ground running, I bring tangible value to delivering excellent customer service within European companies.
Professional Experience
Facebook Page Sales
Since 2024 • Kanu Reves • Madagascar
In the online sales sector, I marketed Facebook Pages designed to promote and manage clients’ services. I clearly presented the features and benefits of the Pages prior to the sale, while providing ongoing support after the purchase to ensure customer satisfaction. In particular, I supported the launch of a business page for a local delivery service, assisting with its setup and customization until the client was fully self-sufficient. This personalized and responsive support earned me recommendations from several satisfied clients, attesting to the quality of my service.
Customer Service
February 2022–May 2024 • Business Process Outsourcing (BPO) Company – Madagascar •
In the online dating industry, I provided personalized assistance to users of the Meetic platform. My role involved responding to customer inquiries via email, guiding each user in their search for a partner, and offering clear, empathetic, and responsive support. I also resolved technical issues and answered account-related questions. Thanks to this user-centered approach, I helped maintain a high level of customer satisfaction, as evidenced by the very positive feedback received throughout the project.
Customer Service
February 2018–August 2019 • Business Process Outsourcing (BPO) company – Madagascar •
In the online dating industry, I provided personalized assistance to users of the Meetic platform. My role involved responding to customer inquiries via email, guiding each user in their search for a partner, and providing clear, empathetic, and responsive support. I also resolved technical issues and answered questions related to user accounts. Thanks to this user-centered approach, I helped maintain a high level of customer satisfaction, as evidenced by the very positive feedback received throughout the project.
Receptionist
February 2017–June 2017 • Madagascar Underground • Madagascar
In the restaurant industry, I simultaneously served as a bartender, server, and receptionist for the Madagascar Underground project. My responsibilities included warmly welcoming and attentively serving customers at the bar and in the dining room, preparing and serving drinks, and managing reservations. I worked to ensure a pleasant customer experience by providing seamless and personalized service. This versatility allowed me to maintain efficient organization, even during peak times, while contributing to customer satisfaction and loyalty.
Skills
Hard Skills: Multichannel customer support, Resolving complex requests, Building and maintaining trusting relationships, Email customer support, Reservation management
Soft Skills: Active listening, Responsiveness, Professionalism, Empathy, Versatility
Strengths: Quick adaptation to customer needs, High level of customer satisfaction, Quality customer service, Personalized and responsive follow-up, Effective organization
Degrees and Training
German Course
2024–present • Blessing School
Intermediate Korean Certificate
2022–2022 • King Sejong Institute, Ankatso University
Advanced English Certificate
2017–2017 • C.N.E.L.A.
Baccalaureate
2016–2016 • L.J.J.R
Intermediate English Certificate
2015–2015 • E.T.P
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 4 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
- Medical call center agentFrench C1 · English B2 · Ref. 20526
- Translator and Call Center AgentFrench C1 · English B2 · Ref. 20116
- Multiskilled Call Center Representative | TranscriptionistFrench C1 · English B2 · Ref. 20012
- Sales Manager and Call Center RepresentativeFrench C1 · English C2 · Ref. 20099
- BPO/Call Center Business Development ManagerFrench C2 · English B2 · Ref. 20024
- Call Center Supervisor / Quality ControlFrench C2 · English B2 · Ref. 20204
- Customer Relations Specialist - Emergency Management and Inbound Call HandlingFrench C1 · English B2 · Ref. 20588
- Training Center Director / HR and QHSE ManagerFrench B2 · English B2 · Ref. 20259
Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.