Translator and Call Center Agent
This know-how belongs to our “Customer service & administration” expertise (customer relations, multilingual support, data entry and back-office). It is carried out by a salaried Good-ID employee, supervised by our project managers. With 2 years of hands-on practice, the service is delivered in French (C1) and English (B2). Performed remotely under a service contract with Good-ID Sàrl, the employee's employer and the party responsible for the work delivered.
Role and background
I am a specialist in multilingual communication (French/English), with expertise in financial translation and customer relationship management. My attention to detail, precision, and active listening ensure smooth communication and the effective resolution of issues. Ready to hit the ground running, I provide tangible added value to European companies by ensuring clear and effective communication in international markets.
Professional Experience
Bilingual English/French Translator
2024–2025 • Accès Banque Madagascar
I worked as a translator at a bank on projects related to debt collection. My primary responsibility was to ensure the accurate and faithful translation of conversations from French to English and vice versa. This position allowed me to develop a high level of attention to detail, excellent command of both languages, and a thorough understanding of financial terminology. I was able to contribute to the smooth flow of exchanges and the clarity of both internal and external communications.
French-Speaking Technical Call Center Agent at an Outsourcing Company
2020–2021 • Business Process Outsourcing (BPO) Company – Madagascar
I worked in the call center industry, where I was responsible for handling incoming calls and providing customer support for the Orange France project. My primary role was to provide remote technical troubleshooting, offering effective solutions tailored to users’ needs. Thanks to my ability to listen, my responsiveness, and my mastery of procedures, I was able to ensure high-quality customer service. This experience allowed me to strengthen my skills in communication, problem-solving, and customer relationship management.
Skills
Hard Skills: Translation, Remote technical troubleshooting, Customer relationship management, Proficiency in financial terminology
Soft Skills: Active listening, Attention to detail, Strong communication skills, Reliable, Thorough
Strengths: Diligent, Punctual, Sense of responsibility, Self-reliant
Degrees and Training
English Business Class Course
2024–present • ETP Antsahavola
A2C Certificate in English
2023–2023 • ETP Antsahavola
A1C Certificate in English
2022–2022 • ETP Antsahavola
Certificate in French
2018–2018 • ELI Isoraka
High School Diploma, Series A1
2017–2017 • Jules Ferry Faravohitra
At a glance
- Field of expertise
- Customer service & administration
- Experience
- 2 years of experience
- Working languages
- Markets covered
Outsource work in this field
Describe what you need: we build the team, we supervise it, and we answer for the work delivered. Good-ID remains the employer and your single point of contract.
Related skills in this field
Other know-how practised by our salaried employees within our “Customer service & administration” expertise, supervised by Good-ID in the same way.
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Anonymised record: no name, no contact details and no data allowing the person to be identified are published. Published for commercial purposes under the responsibility of Good-ID Sàrl, Geneva.